Hotel Front Desk Agent - Wendover

Hotel Front Desk Agent

The Hotel Front Desk Agent performs a variety of duties for guests of hotel. Operates PBX and answers all incoming calls and transfers calls to appropriate department. Enters all reservations/cancellations and follows through on any changes requested by guest. Registers and assigns rooms to guests, issues room keys, computes bill and collects payment for stay. Answers all guest inquiries to the best of your ability.

Responsibilities Include But Are Not Limited To:

• Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Issue room keys and collect payment for rooms.
• Book guests reservations for the hotel when they call in.
• Responsible for shift paperwork and front desk bank.
• Assign guests accommodations in accordance with current procedures.
• Answer PBX calls and either directs them to appropriate personnel or answering guest questions at time of call.
• Collect payments for rooms and issue room keys as needed.
• Set up wake up calls for guests.
• Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk.
• Perform related and/or other duties as assigned.

Requirements:

• Prior hotel or other similar customer service experience preferred.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.
• Must be able to multi-task.
• Data entry and 10 key experience preferred.

Team Members Will Enjoy:

• Paid time off
• Flexible schedules
• Medical, vision, and dental insurance
• Short-term/long-term disability insurance
• 401k plan
• 50% off employee meals.
• And more!

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer have violated its E-Verify responsibilities, please contact DHS. View phone number on click.appcast.io E-Verify.gov