Call Center Representative

Call Center Representative

Are you a people person who thrives on helping others and creating great experiences? Heritage Automotive Group is on the lookout for a friendly, dependable Call Center Representative to be the voice of our service team! In this fast-paced, customer-focused role, you'll assist callers, schedule service appointments, and make every interaction count. If you bring a positive attitude and a passion for great service, we'd love to have you on our team!

Primary Responsibilities:

• Answer all incoming calls.
• Schedule Service appointments.
• Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly.
• Keep up to date with all Toyota and Ford recalls.
• Track and schedule recalls as parts become available.
• Respond to all online chats and text messages.
• Monitor all appointments made online, fixing and calling customers as needed for service.
• Stay up to date on training through the University of Toyota, dealership-provided training, etc.
• Other miscellaneous Call Center related tasks as needed.

Qualifications:

• High school diploma or equivalent, with at least one year of customer service experience.
• Excellent phone etiquette and communication skillsclear, friendly, and professional with every caller.
• Solid understanding of customer service best practices and a knack for solving problems efficiently.
• Strong computer skills, including typing, basic office tasks, and the ability to navigate scheduling software.
• Able to multitask and stay organized while handling multiple calls and inputting information.
• A team player who works well with others and maintains a positive, professional attitudeeven under pressure.
• Previous experience in the automotive industry is a plus!

As a Member of the H-Team, You'll Enjoy:

• Medical along with dental/life/disability insurance;
• Immediate accrual of paid time off;
• Vehicle/parts/ service discounts;
• Company-paid training and certifications;
• Flex spending accounts;
• 401(k) with company match;
• Childcare reimbursement;
• Free corporate gym membership to The Edge, on-site chiropractors, physical therapists, and other wellness offerings;
• Free unlimited coffee, community involvement, company events & more!