Service Porter

Job Opportunity at Fields Mercedes Benz of Jacksonville

Fields Mercedes Benz of Jacksonville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Responsibilities

• Ensure the customers are greeted, assisted and guided to the proper person.
• Install seat, steering wheel, and floor protection in all vehicles taken in for service prior to returning a completed vehicle to a customer, remove the seat, steering wheel and floor covers and ID tags installed when vehicle was brought in for service.
• Help to maintain the parking lot in an organized and efficient manner.
• Move customer and dealership vehicles as directed.
• Help inspect the vehicles for stains, debris and damages before returning the vehicle to the customer and report any damage to the management immediately.
• Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the cashier or service advisors.
• Remain in the service write-up area unless performing another task as directed.
• Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
• Check in loaner vehicles being returned by customers.
• Help maintain the cleanliness of the customer drop off area.
• Utilize all available information to ensure proper resolution of problems.
• Provide prompt, efficient, and quality service to the customers and dealership.
• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
• Present self as a positive role model by demonstrating commitment to the department, customers, dealership, and company.
• Attend training classes as directed by management.

Qualifications

• Excellent verbal and written communication skills.
• Ability to collaborate with the public, sometimes with several customers at a time.
• Ability to collaborate with other dealership personnel.
• Must be a team player with impeccable honesty and integrity.
• Maintain a high level of professionalism, personal appearance, and conduct.
• Must have a valid in-state driver’s license and good driving record.
• Must pass a background check

What We Offer

Sundays off, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness plan, 401K, Saturday Lunches, Discounts on products and services, Sundays off.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; regularly required to stand, walk, lift and talk or hear; frequently required to reach with hands; occasionally required to sit.