Service Dispatcher

Job Description

Job Description

Description:

Position Mission:

To ensure timely, efficient, and accurate scheduling of field service appointments by managing technician routes, communicating with customers, and resolving conflicts as they arise.

Overview:

Walker Plumbing Heating & Air is hiring a Dispatcher to be a central coordinator between customers and field teams. You’ll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive.

Key Responsibilities:

• Schedule and dispatch technicians for service, install, and maintenance
• Utilize the “dispatch for dollars” philosophy to drive the most positive customer experience and revenue opportunities
• Monitor real-time changes to routes and adjust accordingly
• Communicate clearly with customers and techs
• Track job progress, arrival times, and completions
• Resolve scheduling conflicts or delays
• Maintain accurate records in dispatch software

Core Competencies:

• Multitasking: Manages multiple jobs, changes, and phone calls with calm.
• Attention to Detail: Keeps accurate records and plans ahead.
• Communication: Coordinates clearly between customers and techs.
• Problem Solving: Handles conflicts or missed appointments quickly.
• Time Management: Keeps the day running on time and as planned.
• Responsiveness: Reacts quickly to changes or urgent jobs.

Aligned with Our Shared Values:

• Excellence: You run a clean board and keep service operations efficient and precise.
• Integrity: You keep your word to techs and customers and own you.
• Solution-Oriented: You react quickly to scheduling challenges and keep things moving forward.
• Collaboration: You serve as the hub between teams and build trust by keeping everyone informed.
• Innovation: You help refine systems, routes, and communication tools to increase efficiency.

Qualifications:

• 1–3 years of dispatching or administrative experience
• Familiar with service software or CRM tools
• Comfortable in fast-paced environments
• Strong communication and organizational skills
• Must pass background check and drug screening

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together —designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Fair, Flexible, and Performance-Driven Pay

• Competitive salaries across the board, benchmarked to market
• Incentive-based pay and commissions for most field and customer-facing roles
• Company vehicles for field techs, and tool purchase programs to support your craft

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays

Career Growth That’s Real

• Paid certifications and tuition reimbursement for eligible roles
• Leadership development opportunities
• Career pathing initiatives for every position underway

A Culture That’s Results-Oriented and Human:

• You’ll be seen, heard, and expected to lead—at every level.
• Our leaders are accessible, hands-on, and committed to removing barriers.
• We work hard, move fast, and support one another like family.

What Sets Us Apart:

• Bold mission. We’re building the most respected, scalable home services company in America.
• Strong brands. People know and trust our names in the communities we serve.
• Elite standards. We’re not here to be average—we’re here to be great.
• Real opportunity. Whether you’re new to the industry or a seasoned pro, you’ll find room to grow here.

Walker Plumbing Heating & Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.