Bilingual Intake Specialist

Make a True Impact as a Bilingual English/Spanish Intake SpecialistIf you are a passionate, empathetic human services professional looking to make a direct, positive impact in our local community -- and wish to work in a hybrid work environment -- this is the role for you!The provided job description outlines the role, responsibilities, and performance expectations for the Intake Specialist:Role Overview: Responsible for Helpline intake duties, assessing consumer needs, conducting screenings/reassessments, and coordinating eligibility for publicly funded programs (CCE, ADI, OAA, HCE, and SMMCLTC).Key Responsibilities: Managing work orders and customer wait times, meeting weekly productivity benchmarks, explaining program options, maintaining accurate database records, and ensuring compliance with DOEA standards.Qualifications: High school diploma/GED with 2+ years of relevant experience, an Associate's degree with 1+ year of experience, or a Bachelor's degree, alongside strong communication and computer skills.Performance Standards & Hybrid Work: Requires a minimum monthly average of 200 calls and 85 completed assessments. A hybrid schedule is available after successfully demonstrating required knowledge and meeting performance standards, with mandatory in-office attendance for specific training and meetings.Apply today through PrideStaff for immediate consideration! Compensation / Pay Rate (Up to): $18.00 - $18.00 Per Hour