Logistics Manager

About the Team The whole system depends on samples arriving. Every detection signal our computational team produces starts with a physical sample, collected at a partner site, packed correctly, shipped in time, and handed off cleanly to our lab. Right now that flow is held together by a handful of people across Partnerships and the Lab, alongside their other work. As sampling volume grows, this needs a dedicated owner. About the Role We’re hiring a Logistics Manager to own the movement of samples end to end: every one that comes in, where it came from, and getting it accurately into the hands of the people who process and analyse it. You’ll report to the Head of Partnerships and work closely with Lab Operations, sitting at the intersection of the external partnership world and the internal precision of the lab. The role is heavier on the internal side to start: building the systems and processes for tracking samples reliably as volume increases, moving what today lives across email threads and spreadsheets into something coherent. You’ll also own the day‑to‑day relationships that keep the flow moving: sampling partners at the source, courier and shipping providers in the middle, and the lab at the receiving end. Over time there’s room for the external side to grow, including helping open up new sample streams. How You’ll Spend Your Time Coordinate day to day with vendors, sampling partners, and shipping and courier providers, managing cold‑chain logistics, inbound scheduling, supplies, and compliance with shipping regulations. Serve as the operational point of contact for sampling partners, including onboarding new sites and communicating collection and shipping requirements. Some of these are long‑standing relationships that need genuine care to maintain. Track deliveries against expected schedules, own upstream sample metadata (time, date, location, sample type), and resolve issues like delays or damaged shipments, holding vendors and couriers accountable. Coordinate closely with the Lab Manager and data team on sample handoffs, chain of custody, and metadata, keeping physical samples and records in sync. Maintain meticulous records and build the tracking systems, dashboards, and SOPs that give the team visibility into sample status as volume grows. Support the identification of new sample streams as the role evolves. Handle sensitive information with real discretion: some sample sources and locations aren’t public. What We’re Looking For Required - 2+ years of experience in logistics, supply chain, lab operations, sample or specimen management, or a similar operations role. - Proven expertise establishing and owning systems where small errors have outsized consequences. - Experience coordinating with external vendors, partners, and shipping or courier providers, including knowing when to be respectfully persistent. - Strong organisational and tracking skills, able to manage many concurrent samples and shipments and keep everything traceable. - Exceptional attention to detail and accuracy in record keeping. - Track record of anticipating logistics issues before they cascade rather than only responding to them. - Excellent communication skills for building smooth working relationships with external partners. - Comfort working cross‑functionally with lab and data teams. - Genuine curiosity about biosecurity and pandemic prevention, and comfort with the discretion required for sensitive information. - Comfort picking up the phone at unusual hours to catch a partner in a different time zone. Preferred - Experience handling biological or clinical samples, cold‑chain logistics, or chain‑of‑custody workflows. - Familiarity with sample‑tracking systems or laboratory information management systems. - Knowledge of shipping requirements for biological materials, such as IATA / dangerous goods regulations. - Experience with cross‑border shipping and customs or import/export compliance. - Background in lab operations, biobanking, wastewater surveillance, or specimen logistics at scale. - Experience building SOPs and operational processes in a growing organisation. Logistics and Benefits Location: on‑site in Cambridge, Massachusetts. Reports to: Head of Partnerships, with close collaboration with Lab Operations. #J-18808-Ljbffr