Utilization Management Supervisor, Non-Clinical

Description Under the direction of the Utilization Management Assistant Director, the Utilization Management Supervisor (Non-Clinical) oversees the daily operations of non-clinical patient navigation services supporting high-risk and high-utilizer patient populations within the Utilization Management Department. This role supervises a team of coordinators, patient navigators and concurrent nurses, ensuring efficient workflow management, timely access to care, effective care transitions, and high-quality service delivery. Key Responsibilities Supervise and provide leadership to Patient Navigators and Coordinators supporting UM, SNF, ED follow-up, and Home Health workflows. Oversee patient navigation activities, including appointment scheduling, transportation coordination, DME coordination, and community resource referrals. Monitor operational work queues, referrals, discharge tracking, and care transition activities to ensure timely follow-up and service delivery. Support effective transitions of care through post-discharge outreach, appointment adherence, and coordination of services. Collaborate with interdisciplinary teams to identify and address barriers to care and support patient engagement initiatives. Manage staff performance, scheduling, attendance, payroll/timekeeping, training, and professional development. Analyze operational and utilization data to support quality improvement, compliance, and strategic decision-making. Lead process improvement initiatives and support the development and optimization of departmental workflows, policies, and procedures. Support system-related functions and operational activities related to care coordination, authorizations, and utilization management workflows. Salary Range: $70,900 - $145,200/Annually #J-18808-Ljbffr UCLA Outpatient Clinics