Warehouse Control Center Specialist

The Warehouse Control Center Specialist is responsible for the daily administration and optimization of our supply chain "control center" or visibility platform. They lead real-time monitoring of internal logistics activities, translate operational requirements into technical system settings, and provide front-line support to system users. The Warehouse Control Center Specialist is responsible for maintaining data integrity and driving supply chain resilience through predictive and proactive problem‑solving and technical fluency. Responsibilities Drive, steer, monitor and control all intralogistics flows within the warehouse Key-User & warehouse process specialist – act as the first point of contact for all system and process‑related issues within the Control Center environment (e.g., SAP, TMS, or WMS). Monitor real‑time logistics data, including status updates, to identify and resolve exceptions before they impact service levels. Translate operational and system processes into process flow documents (e.g. BPMN charts, SOPs) and regularly audit those for changes Develop training materials and conduct regular sessions for operational staff to ensure consistent and correct system usage. Analyze system performance metrics (KPIs) to identify bottlenecks and implement process optimizations or digital automation predictively and proactively. Audit and maintain the quality of system data across the network to ensure reporting accuracy. Bridge communications between end‑users, key‑users, IT development teams, and external partners (suppliers) for system upgrades or customer implementations. Lead internal projects to streamline and optimize the efficiency of processes and systems Qualifications Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related technical field (e.g., Industrial Engineering) and 3–5 years of progressive experience in logistics, transportation coordination, or warehouse operations, with at least 1–2 years in a system‑heavy or "Key User" capacity or a combination of education and experience. Must be proficient in ERP (SAP S/4HANA preferred), TMS (Oracle, Blue Yonder), or WMS, have advanced data analysis skills using Power BI, Tableau, or Excel (Pivot Tables, VLOOKUP), and have familiarity with supply chain visibility tools (e.g., FourKites, Project44). Travel domestically and internationally up to 5% of the time. Ability to obtain and maintain a valid driver license and passport. Certifications such as Lean Six Sigma, CSCP (Certified Supply Chain Professional) preferred. Benefits An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary. Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. #J-18808-Ljbffr