Patient Service Representative

Drexel University

Patient Service Representative
Job no: 505321

Work type: Full-Time

Location: The Eye Institute - Oak Lane

Categories: Drexel University, Pennsylvania College of Optometry
Job Summary
Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries
Essential Functions
Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
Answers telephone and provide information regarding fee services, appointments, insurance information and payment concerns.
Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites.
Provides relief coverage, as needed.
Other duties as assigned.
Required Qualifications
Minimum of HS Diploma or GED.
Minimum of experience in a clerical position or equivalent formal training.
Experience with medical insurance and medical terminology.
Experience in a clerical position or equivalent formal training.
Excellent customer service skills.
Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
Excellent verbal and written communication skills.
Available to work evenings.
Physical Demands
Typically sitting at a desk/table
Location
The Eye Institute - Oak Lane

Additional Information
This is a Full-Time Union position classified as Non-Exempt. Benefits and compensation are based on the agreed Collective Bargaining Agreement for this position.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Jun 23 2026 Eastern Daylight Time

Applications close: Aug 31 2026 Eastern Daylight Time
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Vacancy posted 13 days ago

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