Referral Coordinator - Hematology & Oncology

Referral Coordinator - Hematology & Oncology Pensacola, FL, United States Job Description The Referral Coordinator is responsible for processing, follow up and communication to patients for referrals and/or procedure orders that are generated by the providers. This position will initiate the authorization for patient services. This position is responsible for knowledge of insurance coverages, documentation of authorizations, and communicates status of authorizations to the practice staff. Responsibilities Responsible for timely processing of incoming and/or outgoing referrals and orders. Documents all phone calls, messages and interactions with patients and insurance companies appropriately in the patient’s chart or applicable order systems. Obtains prior authorizations for all appointments and procedures. Updates any patient demographics into the practice management system. Receives and routes incoming telephone calls in a prompt, courteous, and professional manner Operates a variety of office equipment effectively. Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, patients and family members. Qualifications High School Diploma or Equivalent Required 1-3 years Experience in healthcare or medical office Preferred Required Skills, Knowledge and Abilities Must have good communication skills verbally and written. Skill in organizing work, making assignments, and achieving goals and objectives. Ability to prioritize work. Skill and confident with use of computers and related software applications. Be able to make recommendations and handle complaints and requests in a professional and calm manner. Ability to provide excellent customer service. EEO Statement Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse Job Info Job Identification 10136 Job Category Clerical Posting Date 06/03/2026, 03:31 PM Locations 125 Baptist Way, Pensacola, FL, 32503, US Job Schedule Full time Job Shift Day FTE 1.0 FT #J-18808-Ljbffr