Software Solutions Architect

About Hai Robotics

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.

Job Summary

The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.

As a Software Solutions Architect, you’ll be at the forefront of this innovation—collaborating with cross-functional teams, engaging with high-level stakeholders, designing and implementing scalable solutions, and helping clients unlock the full potential of our technology. If you’re ready to be part of something great and grow with a company that values vision, expertise, and impact, we want to hear from you!

Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation.

You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.

Essential Duties and Responsibilities

Solution Architecture & Requirements Analysis

• Collaborate with internal teams and external stakeholders to gather, analyze, and document business and technical requirements.
• Translate customer needs and KPIs into scalable, actionable software designs and system architectures.

Software Delivery & Implementation

• Lead end-to-end software solution delivery, including blueprint design, scope definition, budgeting, development, testing, deployment, and client training.
• Ensure solutions are delivered with high quality, efficiency, and alignment to customer objectives.

Project & Stakeholder Management

• Manage client engagement throughout the project lifecycle, setting expectations and ensuring satisfaction.
• Partner closely with R&D and technical teams to resolve issues, mitigate risks, and maintain clear communication.

Client Enablement & Knowledge Sharing

• Provide guidance, technical expertise, and training to internal teams and customers.
• Support successful system adoption and long-term utilization of software solutions.

Product Strategy & Continuous Improvement

• Monitor industry trends and emerging technologies within warehouse automation.
• Gather and analyze customer feedback to inform product enhancements.
• Collaborate with R&D teams to continuously improve solution capabilities.

Cross-Functional Collaboration

• Develop and leverage collaborative internal relationships to drive the creation of new, marketable solutions and service offerings.
• Partner with Delivery, Sales, Support, Solutions & Engineering teams to bring differentiated capabilities to clients.

Qualifications

Education

• Bachelor’s degree or higher in Computer Science, Software Engineering, Automation, Information Technology, Logistics, or a related field.

Required Experience

• At least 3-5 years of experience in software solution delivery, architecture, or implementation, including experience supporting overseas or global software delivery.
• Prior experience in the warehouse automation or logistics technology domain preferred.
• Strong experience designing and implementing enterprise software solutions, including reporting, dashboards, database design, API integrations, and system interoperability.
• Strong understanding of Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Warehouse Execution Systems (WES), and ERP system integrations.
• Ability to design solutions aligned with customer success KPIs.
• Proficiency in SQL for data querying and troubleshooting, with working knowledge of Python for scripting, automation, or data analysis.
• Familiarity with Linux/Unix environments, JSON, Git, and API testing tools such as Postman.
• Understanding networking fundamentals, including TCP/IP, VPNs, and firewall concepts.
• Proven capability in business requirements analysis, solution design, software configuration, system integration, testing, end-to-end implementation.
• Strong verbal, written, and presentation skills.
• Ability to confidently communicate with customers, executives, and cross-functional technical teams.
• Demonstrated ability to independently identify, analyze, and resolve complex issues.
• Highly self-motivated, detail-oriented, adaptable, and capable of performing well under pressure.
• Fluent English (working language), with Chinese proficiency preferred

*Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations.

Work Environment and Physical Requirements

• Willingness to travel 10–20% for client and business needs.
• Ability to work in a hybrid environment.