Medical Assistant (MHO)

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Under general supervision and according to established policies and procedures, performs various clerical and patient care related duties. Responsibilities include coordinating the clinical and administrative workflow on a daily basis, maintaining close working communications with the Clinical Specialist on duty in support of medical care, answering the telephone, scheduling appointments, and performing data entry.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs routine clerical duties in accordance with established policies and procedures by:

• Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
• Receiving telephone calls, taking and relaying messages accurately.
• Obtaining information from the patient to accurately complete the patient record.
• Maintaining patient files, charts, and records for the department.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related duties and projects as assigned.

Performs patient care duties as directed by the physician or nurse by:

• Recording medical history.
• Preparing patient for examination.
• Assisting physician, pharmacist, or nurse with clinical procedures.
• Performing routine laboratory and other tests as ordered and collecting specimens for the lab.
• Administering and recording medication and injections as ordered.
• Interpreting physician's/clinical pharmacist's instructions to patients and providing instruction to patients.
• Checking and maintaining supply of stock for department.
• Cleaning instruments and equipment.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Skills and abilities as indicated below are normally acquired through the successful completion of an approved Medical Assistant Program or equivalent work experience with successful completion of the Certification Exam is preferred. Preference will be given to candidates with related medical office experience.

Knowledge & Skills

• Demonstrates knowledge of and competency in performing patient care procedures, observations, treatment and techniques utilized in department.
• Requires ability to perform venipuncture, and other clinical procedures as required by the department.
• Requires knowledge of billing and office procedures, filing, data entry, and competency with a computer, calculator, photocopier, etc.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with patients, visitors and coworkers in a professional, courteous and friendly manner.
• Demonstrates analytical skills necessary to solve patient problems and interpret data.
• Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.

Working Conditions

• Works in a clinic environment.
• Flexible hours and work schedule required.

Physical Demands

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.

Location: Beacon Health System · Infusion Center Schedule: Full-time, Day, Variable hours based on department needs