Clinical Support Associate II

Location: Waukesha Job Type: Days – 1st Shift Weekly Hours: 38 Schedule Monday 0700 – 1630 Tuesday OFF Wednesday 0700 – 1630 Thursday 0700 – 1630 Friday 0700 – 1630 No weekends or major holidays Looking for a steady weekday schedule, a set day off, and a team that keeps patients at the center of everything? Join ProHealth Care’s Waukesha South Clinic on Big Bend Road and support our Family Medicine team. In this role, you’ll work closely with Raelee Penzi, PA. Her philosophy of care emphasizes listening, answering questions, and building collaborative care plans with patients. She works on a care team with Steven Klemish, MD and Margo Sherman, MD to coordinate services and deliver personalized care. Provider link: What you’ll love about this role Consistent weekday schedule with Tuesdays off No weekends or major holidays Variety of visit types and patient needs Team‑based care model with strong provider partnership A clinic culture focused on communication, flow, and great patient experience Responsibilities Room patients, take vitals, and prepare patients for provider visits. Support phone messages/in‑basket tasks and patient follow‑up. Assist with point‑of‑care testing and procedures within scope/training. Maintain accurate documentation and support day‑to‑day clinic flow. Support ProHealth Care's Mission, Vision, and Values while adhering to the ProHealth Experience customer service goals. Efficiently prepare exam rooms by setting up proper equipment and supplies, following standard rooming workflows to prepare patients for provider exams, obtaining vital signs, health history verification, and ensuring accurate documentation in the EMR. Clean exam rooms after each patient visit and maintain sufficient stock of supplies. Answer patient calls, obtain medical information, report test results, administer medications and vaccinations, prepare sterile fields, and assist with procedures as directed by providers. Perform therapeutic treatments, health screenings, specimen collection, point‑of‑care testing, and assist with splints or wound care under supervision. Respond to urgent situations, call for clinical assistance as needed, and assist in maintaining clinic medications, vaccinations, supplies, and equipment. Float to other departments or clinic locations as assigned by PHMG Leadership. Certifications & Licenses BLS / CPR Education High School Diploma or equivalent Completion of Medical Assistant, EMT, LPN or other equivalent clinical training program Experience 1 to 3 years preferred EEO Statement ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. *CA #CA Medical Assistant LPN EMT #J-18808-Ljbffr