Call Taker (Customer Service Rep)

Job Title

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

Responsibilities

Answer, screen, and direct calls for entire company

Distinguish the need for emergency transportation

Pre-arrange transport for facilities while determining the level of care needed for the patients

Arrange specialty and critical care transportation

Provide information and assistance for customer service inquires as needed

Communicate with multiple departments and EMS personal

Provide supportive information to customers to assist them in arranging appropriate transport

Develop effective solutions for customer service issues

Direct calls to Flight desk as appropriate

Other duties as assigned

Qualifications

Map reading skills

Problem solving skills

Multi-tasking ability

Effective communication skills

EMD license

Physical Demands:

While performing the duties of the position, the employee is required to sit for long periods of time.

Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.

Employee should be able to work under stressful conditions.

Work Environment:

While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others.

Consistently uses office equipment such as computer, radios, printers, fax machine, etc.

Benefits

Flexible Scheduling

Competitive Compensation

Multiple Station Locations with the Ability to Transfer Throughout Company

Opportunity to Work Overtime

Health/Dental/Life Insurance

Tuition Reimbursement

Opportunity for Career Growth

Superior Air-Ground Ambulance Service