International Commercial Operations Director

International Commercial Operations Director

Department: International

Employment Type: Full Time

Location: Los Angeles HQ

Reporting To: International CCO

Description

As our International Commercial Operations Director, you own the operational layer that connects HexClad HQ to every international market- subsidiaries and distributors alike. You build and lead the international operations team, own the operating model and budget that support it, and serve as the senior point of contact for distributor partners worldwide. You keep markets informed, keep HQ aligned, and free the CCO International to focus on strategy rather than administration- because you own the administration, and the people who run it. You see what needs doing, build the team and the systems to do it, and keep more than ten markets on track without being asked twice.

Key Responsibilities

• Team Leadership: Serve as the main point of contact across the HexClad organization and key stakeholders. Set up structure, standards, and ways of working as the function scales- and coach, develop, and own the performance, growth, and priorities of the role.
• Operating Model: Own the international commercial operating model: the cadence, systems, and standards that keep ten-plus markets running, with clear decision rights and escalation paths so the team operates with autonomy.
• Budget Ownership: Own and manage the international operations budget across events, distributor onboarding, tooling, and headcount, delivering within approved plan.
• Distributor Management: Serve as the senior HQ point of contact for distributor partners globally- owning day-to-day communication on launches, campaigns, pricing updates, and brand materials, and tracking distributor performance across sales, stock, and delivery.
• New Market Onboarding: Lead distributor onboarding for new markets- delivering Brazil, Colombia, and Panama on schedule and structuring the Chile pipeline.
• Subsidiary Coordination: Act as the coordination hub between HQ teams and international Country Managers on NPD launches, campaigns, and operational changes, and own action tracking from regional calls through to closure.
• Internal Reporting: Maintain a structured communications rhythm into HQ- consolidating sales data, stock positions, launch readiness, and market updates- and brief HQ functions in advance of every market launch and new market opening.
• Catalogue & Pricing Database: Own and maintain the central database for international catalogues and pricing, ensuring version control and global consistency: one current, accurate version in every market.
• Events & Strategic Planning: Own the agenda, budget, and logistics for the annual International All-Hands in Los Angeles and the quarterly high-level country reviews, ensuring pre-reads, data packs, and action tracking are delivered and followed through.
• Cross-Functional Alignment: Build strong working relationships across Demand Planning, Operations, Supply Chain, Finance, Marketing, Growth Marketing, Content, NPD, and Web; represent international requirements early in HQ planning cycles; and ensure compliance and regulatory requirements are flagged and coordinated across markets.

Requirements

• 8+ years in international commercial operations, distributor management, or market coordination, with experience across at least three regions simultaneously.
• Proven experience building and leading a team—hiring, developing, and managing direct reports through a period of growth.
• Track record of owning an operating budget and delivering within it.
• Hands-on experience owning distributor or wholesale partner relationships at the operational level.
• Proven ability to manage a high volume of concurrent workstreams across multiple time zones.
• Experience in consumer goods, premium brands, or a direct-to-consumer environment strongly preferred.
• Exposure to new market launches or distributor onboarding—you have built something from scratch, not just maintained it.
• Comfortable operating with C-Suite leadership, with the mature commercial judgment the role requires.
• Clear, concise written and verbal communicator across cultures and time zones; data-literate, able to consolidate sell-through, promotional performance, and stock positions into a clean, readable summary.
• Mandarin Chinese or Japanese language skills are a meaningful advantage, not a requirement.
• Love of food and cooking is a plus, though not required to thrive in the role.

Compensation + Benefits

• Compensation: Exact compensation may vary based on skills, experience, and location.
• Bonus: Annual bonus potential.
• Health: 100% of the employee premium covered on select choice plans, and offers dental+vision
• 401k: up to a 4% match of salary on 401k contributions
• Time Off: A generous approach to support your time away from work
• Cookware: Upgrade your home with employee perks