General Liability Senior Technical Specialist-Public Sector

Who Are We? We take care of our customers, our communities, and each other. Our commitment to the Travelers Promise has earned us a reputation as one of the best property‑casualty insurers in the industry for over 170 years. Claim Compensation Overview This position offers a nationwide market salary range of $94,400.00 to $155,800.00, based on scope, complexity, location, and experience. It also includes performance‑based cash incentive awards. What Is the Opportunity? Under general supervision, you will investigate, evaluate, reserve, negotiate, and resolve assigned General Liability Bodily Injury and Property Damage claims. You will handle the full claim life cycle, maintain compliance with internal and external quality standards, and provide consulting and training to field partners. What Will You Do? Handle assigned severity claims and provide quality customer service. Investigate claims through contact with policyholders, claimants, law enforcement, witnesses, agents and experts. Determine liability, damages, and contribution potential. Maintain claim files and document activities per procedures. Review Claim File Analysis for quality and trend analysis. Manage reserves for indemnity and expense. Recommend cases for discussion at roundtables and attend such meetings. Apply claim quality protocols and document rationale for deviations. Develop creative resolution strategies and negotiate settlements. Manage litigated claims, including discovery, counsel selection, and expense control. Attend depositions, mediations, arbitrations, and trials. Refer cases requiring a higher level of professional to appropriate handlers. Handle confidential information appropriately. Fulfill service commitments for special accounts and provide technical support. Coach and mentor less experienced claim professionals. Work with business partners to sustain quality results. Evaluate recovery potential and direct recovery efforts. Perform additional duties as assigned. What Will Our Ideal Candidate Have? Bachelor’s Degree. 4+ years of bodily injury litigation claim handling experience. Advanced knowledge of coverage, liability, damages, and the litigation process. Extensive claim and legal experience for severe and complex claims. Ability to make independent decisions on most assigned cases. Strong customer service, coaching, and communication skills. Intermediate skill levels in negotiation, technology, attention to detail, analytical thinking, judgment, and communication. Advanced skills in insurance contract knowledge, investigation principles, value determination, and settlement techniques. What Is a Must Have? High School Diploma or GED with a minimum of 3 years of bodily injury litigation claim handling or comparable experience. What Is in It for You? Health insurance for employees and eligible family members starting on day one. 401(k) plan with dollar‑for‑dollar matching up to 5% of eligible pay. Paying it Forward Savings Program for student loan debt. Fully funded pension plan. Minimum of 20 days paid time off annually plus nine paid company holidays. Wellness program with health coaching and mental health resources. Volunteer encouragement through a matching gift and volunteer rewards program. Employment Practices Travelers is an equal‑opportunity employer. We value the unique abilities and talents of each individual and recognize the benefits of diversity. Candidates in Colorado are not required to disclose attendance or graduation dates. Physical requirements questions may be directed to our HR team. Travelers reserves the right to fill this position at a level above or below the level included in this posting. Additional Information Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland. #J-18808-Ljbffr Travelers Canada