Senior Quality Analyst

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

The Sr. Quality Analyst is responsible for assisting with the preparation of routine product and quality inspections (including packaging), troubleshooting, and reporting.

Key fundamental skill sets for this role will be:

• Prepare quarterly reporting to provide insight into quality and packaging metrics for the department and vendors
• Create and maintain department analysis and reporting as needed.
• Drive vendor improvements through data, accountability, and leadership.
• Maintain, refine and/or improve processes within the area to meet customer requirements which include deadlines and quality/package standards.
• Work with, and communicate as needed to the Stores, Concierge, PD, Buying, and the Distribution teams on issues that arise and determine next steps in order to eliminate future issues.
• Issue vendor chargebacks as needed and determine next steps for current inventory and future production.
• Communicate with internal and external team to ensure timely and effective problem resolution and go-forward action plan.
• Ensure all product is received based on Arhaus SOP’s and address any discrepancies with internal/external parties.
• Reads and understands job aids/work instructions and/or follows oral instructions to execute the overall objectives of reduced quality/packaging returns and improved customer satisfaction component flow requirements.
• Develop and improve documentation and provide support for product testing.
• Works on projects and continuous improvement initiatives in a self-directed manner
• Mentor quality analyst on root cause analysis, statistical data analysis, process improvements, etc.
• Effectively communicate and motivate up, down and across the organization to a diverse range of technical and non-technical team members.

Requirements:

• Bachelor's or Master’s degree in a relevant field such as: manufacturing, quality management or a related discipline is preferred
• 5+ years of related work experience in/with manufacturing/vendor setting.
• Experience leading, developing, and managing direct reports to drive change and hit department and corporate directives required.
• Experience working within QMS systems, ownership of deviation investigations, OOS, CAPAs, and Change Controls
• Experience working with domestic and international factories required.
• Experience with regulatory and performance, and/or transit testing which includes (but not limited to): CPSC, BFMA, UL, ETL, and GCC.
• Must be proficient in Microsoft Excel, specifically in using functions, pivot tables, and data analysis.
• Must be proficient in Microsoft PowerPoint.
• Must have strong organizational skills and be able to balance various tasks/projects.
• Must have strong verbal and written communication skills.
• Must have strong analytical and problem-solving skills.
• Must have a high level of ethics, integrity, judgment, and confidentiality.
• Must have a valid driver’s license.

PHYSICAL DEMANDS:

The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Employee is regularly required to stand, walk, and sit; use hands and fingers to handle or feel; reach with hands and arms.
• Employee is frequently required to talk and/or hear.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• Requires use of computer, telephone and operation of a motor vehicle.

WORK ENVIRONMENT:

The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The noise level in the work environment is usually moderate and work is generally performed in a standard office environment.
• Occasional travel, including overnight travel, may be required.
• Must have reliable, appropriate transportation.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.