Clinical Support Tech II - Intermediate Neurosciences & ENT Unit

Nursing Assistant II + Clerical (Clinical Support Tech II)

Nursing Assistant II + clerical (Clinical Support Tech II) is needed for the new Intermediate Neurosciences and Otolaryngology/Head & Neck Surgery (ENT) Unit at UNC Medical Center in Chapel Hill, NC.

This is a 36 hours per week position, working rotating shifts, days and nights (7am - 7:30pm, 7pm - 7:30am), with weekend and holiday rotation. This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours.

Our Intermediate Neurosciences & ENT Unit (INEU) team consists of professionals who approach their work with positivity, compassion, and a strong sense of teamwork. Our unit has 18 beds available to serve the varying needs of our patient population, including 4 beds designed for Epilepsy monitoring. Our unit cares for patients with ischemic and hemorrhagic strokes, brain tumors, epilepsy, spine injury, neuromuscular illness, neurodegenerative illness, neurotrauma, and central nervous system infections. Our ENT patients are predominately present with head and neck malignancies and require a variety of surgical interventions involving the head, mouth, tongue, jaw, thyroid, and oropharynx. Our physician teams are nationally recognized as innovators in Neuro Care and Head and Neck Surgical Oncology. INEU strives to provide a sensitive, caring environment which recognizes our mission in service to patients and their families while fostering a professional, collaborative atmosphere conductive to learning and gratification for our staff.

This new unit is scheduled to open in the Summer of 2026!

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary: The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities: 1. Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies. 2. Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician. 3. Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies. 4. Provide administrative and clerical support including PI audits and data entry 5. Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students. 6. Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding 7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Education Requirements: High School diploma or General Education Development (GED) Licensure/Certification Requirements: Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service Basic Life Support (BLS) certification Professional Experience Requirements: Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience Knowledge/Skills/and Abilities Requirements: Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.