IT Tech I

IT Technician IUnder direct supervision, installs, maintains, tests, and repairs computer hardware and software. Utilizes basic technical knowledge to support RSD technology initiatives and provides Tier 1 IT support to the RSD community. Resolves routine technical problems.Two years experience in an applicable IT environment is highly desirable. Basic IT certification by an industry recognized certification authority is desirable. Knowledge of basic hardware and software applications. Operating system knowledge (Windows, MacOS, ChromeOS). Excellent customer service skills. Troubleshooting and multi-tasking skills.Provides Tier 1 contact and problem resolution to customer issues. Properly escalates unresolved issues to the next level of support. Tracks, routes and redirects problems to correct resources. Follows up with customer, providing feedback and ensuring problem resolution. Utilizes excellent customer service skills. Ensures proper recording, documentation and closure. Recommends procedure modifications or improvements. Other duties as assigned.