Field Application Engineering Manager/Director - Americas

Field Application Engineering Manager – Americas

About Us

At Axelera AI, we’re not just another deep‑tech startup — we’re redefining the future of artificial intelligence at the edge . Our mission is to empower innovators who want to advance humanity and transform the world around us through faster, smarter, and more efficient AI. In just four years , we’ve raised $120 million and built a world‑class team of 220+ trailblazers — including 49+ PhDs with over 40,000 citations — working remotely across 17 countries from offices in Belgium, France, Switzerland, Italy, and the UK , with our headquarters at the High Tech Campus in Eindhoven, Netherlands . We’ve launched the groundbreaking Metis™ AI Platform , delivering a 3–5× boost in efficiency and performance and driving a robust business pipeline exceeding $100million . Our relentless pursuit of innovation and excellence has established Axelera AI as a global pioneer in next‑generation AI computing.

Position Overview

We at Axelera AI are searching for a Field Application Engineering (FAE) Manager – Americas to lead a powerhouse team supporting customers on their journey from evaluation to full deployment of our Metis AI platform . Based in North America, you’ll lead a small, high‑performing team of two FAEs and collaborate closely with our Americas commercial leadership as well as global R&D, Product, and Customer Success teams. Reporting to the Director of Customer Success (Belgium) , you’ll ensure every customer interaction reflects technical excellence, reliability, and the spirit of innovation that defines Axelera AI.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction.
• Set priorities, allocate resources, and ensure alignment with commercial goals in the Americas region.
• Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration with global peers.
• Build scalable support and knowledge‑sharing processes for consistent customer engagement.

Customer Engagement & Technical Leadership

• Oversee all technical aspects of customer engagements in the Americas — from pre‑sales to post‑production.
• Act as a senior technical escalation point for complex customer issues, ensuring swift resolution through collaboration with R&D and Product teams in Europe.
• Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility.
• Advocate for customer needs within the organization, feeding insights into roadmap and product improvement discussions.

Cross‑Functional Collaboration

• Partner with Sales, Business Development, and Marketing to ensure cohesive go‑to‑market execution and customer onboarding.
• Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement.
• Contribute to the global Customer Success strategy and coordinate activities with other regional FAE teams.

Operational Excellence

• Track team performance, project timelines, and customer satisfaction metrics.
• Maintain accurate reporting of customer issues and opportunities.
• Support hiring and scaling of the Americas FAE function as business grows.

Qualifications

• BS/MS in Computer Science, Electrical Engineering, or related discipline.
• 8+ years of experience in Field Application Engineering, Technical Sales, or Customer Success roles in the semiconductor, AI, or embedded systems sectors.
• 2+ years of experience managing technical teams.
• Strong hands‑on technical expertise in AI/ML frameworks (PyTorch, TensorFlow), embedded or edge computing systems, C/C++, Python, OpenCL, or CUDA programming, computer vision or model deployment pipelines.
• Proven ability to manage complex customer engagements and drive results across cross‑functional teams.
• Excellent leadership, communication, and presentation skills.
• Self‑motivated, structured, and comfortable working in a fast‑paced, international environment.

Travel

• Up to 30–40% travel within the US/Americas for customer visits and internal meetings.
• International travel a few times per year for trade shows, team meetings and alignment with teams in Europe.

Location

• This is a remote position based in the United States.

What We Offer

• An attractive compensation package.
• Company shares.
• Pension plan – 100% match on the first 3%, 50% match on the next 2% upon becoming eligible (4% match on 5% contribution).
• Extensive employee insurances.
• 15 days off per year + federal/state/local public holidays + May 1/Nov 1/Dec 24/Dec 31 are company‑wide paid days off.
• Monthly stipend for Internet/phone costs and bi‑yearly stipend for mobile device expenses.
• ClassPass subscription.
• Extended access to OpenUp, a well‑being platform, for you and your nearest & dearest.

At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.