Payment Processor II

What We Need

Corpay is currently looking to hire a Payment Processor II within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Big Stone Gap, VA. In this role, you will manage payments that require follow-up, ensuring timely and accurate resolution. You will also handle escalated or complex payment issues, provide feedback for process improvements, and assist in training new members of the Payments team. You will report directly to the Operations Manager and regularly collaborate with Operations teams, including Enrollment, Client Success, and Payment Processing.

How We Work

As a Payment Processor II, Corpay will set you up for success by providing:

• Assigned workspace in Big Stone Gap, VA.
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Contacting vendors by phone and email to resolve outstanding payments not completed on the first attempt
• Managing escalated payment issues such as misapplied payments or difficult-to-complete transactions
• Communicating with clients as needed to resolve unsettled payments
• Using sound judgment to determine when to cancel, reissue, or refund a payment
• Reconciling payments prior to reissuing or refunding
• Collaborating across Operations teams to improve workflow and communication
• Identifying payment processing trends to mitigate risk, improve efficiency, and provide recommendations to management
• Answering inbound calls in the Payments queue
• Supporting first-touch payment processing when needed
• Conducting side-by-side training sessions with new hires
• Participating in special projects such as vendor research, payment instruction creation, or proactive enrollment efforts
• Performing other duties as assigned

Qualifications & Skills

• Minimum of 2-4 years of successful experience in payment processing
• Strong time management skills
• Excellent communication and collaboration abilities
• Proven ability to manage multiple priorities effectively
• Proficiency in Microsoft Excel

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is $18.00 - $18.50, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.