Associate NOC Technician (Network Operations Center)

Job Description

Job Description

Position Title: Associate NOC Technician (Network Operations Center)

Work Schedule: 10pm- 9am Sunday to Wednesday

 

Rate of Pay: $19.00 to $33.49 hourly DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

 

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

 

Our Company Values:  

 

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.
  

• Earning Your Trust:  We build trust through clear, honest, human communication. 
  

 

Job Summary

The Associate Network Operations Center (NOC) Technician is responsible for the day-to-day monitoring of Ziply Fiber networks infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The Associate NOC Technician spends a great deal of time working in a team environment with other network staff but also works on projects independently. The work schedule for the position is 10pm- 9am Sunday to Wednesday.

 

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

 

Systems Monitoring & Operations

· Monitor the overall health and availability of all systems from the Network Operations Center.

· Monitor Network/systems alarms and create tickets for associated issue to dispatch to required group for resolution.

· Provide shift support for the Ziply Fiber networks system.

 

Technical Troubleshooting & Documentation

· Basic knowledge with methodical, Logical, and process driven troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, remedy, etc.

· Basic knowledge with documentation of processes, procedures, and systems

 

Customer & Support Interaction

· Receive inbound support requests via email, phone, and chat.

· Great customer service skills.

· Quick to adapt to a fast pace job addressing a wide range of issues.

 

Process Adherence

· Adherence to the processes and policies in the NOC master playbook.

 

Other Duties

· Performs other duties as required to support the business and evolving organization .

 

Required Qualifications:

· High school diploma or GED.

· Basic knowledge of network protocols and network topology.

· Basic knowledge with troubleshooting internet routing protocols ( OSPF,BGP,etc).

· Basic knowledge with VOIP (SIP,TDM, etc).

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