Investigator II

Corporate Security & Resilience Investigator II

As the Corporate Security & Resilience Investigator II, you will undertake independent fact finding investigations related to both criminal and noncriminal matters impacting Citizens, our colleagues and/or our customers. This role will lead a variety of investigations on an independent basis and support larger, more complex investigations, potentially including ones of a sensitive nature. The role holder will support the ongoing success of the Investigations function within Corporate Security & Resilience by providing an independent and objective investigations service to include but not limited to; conducting interviews, liaison with law enforcement, recovery of stolen funds, actions to avert losses, represent Citizens in criminal or civil court proceedings. You will also ensure clear knowledge & compliance to the SAR program, Bank Secrecy Act reporting and comply with all laws.

Primary responsibilities include

• Conducts routine and more complex investigations into incidents of check fraud, card fraud, loan fraud and insider fraud, organized crime groups; which includes but is not limited to: research, interviews, travel within jurisdictions etc... for purposes of pursuing criminal or civil recourse against those who commit crimes against Citizens or its customers.
• Prepares investigative case notes, written reports and suspicious activity reports (SAR) for purposes of documenting events, ensuring compliance to state & federal laws and compliance to Bank Secrecy Act requirements. Interacts with law enforcement agencies on identifying suspects and prepares evidence for prosecutable cases.
• Interacts with industry peers & law enforcement agencies on identifying suspects, trends, judicial process and related activity to financial crimes. Makes determinations if evidence is sufficient for criminal complaints.
• Engages in efforts to recovers funds on behalf of Citizens N.A. related to financial crimes against Citizens and/or its customers. This activity directly impacts financial reporting and returns the funds to the customer or impacted business line.
• Generates awareness of fraud activity through Fraud Alerts related to ongoing Financial Crimes in a targeted area; for purposes of assistance with identifying/apprehending suspects or for general awareness of a specific scheme operating in their area of responsibility.

Required Skills/Experience:

• 3 or more years of current investigations, financial fraud and/or legal experience. Banking, financial services or retail sectors preferred.
• An awareness of legal, statutory and regulatory environments, especially as they relate to investigations, within banking institutions.
• Experience of or an affinity to interviewing internal and external parties
• Strong Computer and software skills, use of databases, spreadsheets and familiarity with MS Office Suite (Excel, PowerPoint, Outlook)
• Clear communication skills (verbal/written)
• Understanding of banking policies and procedures in relation to staff gross misconduct, systems and operational procedures, regulation and compliance, corporate governance preferred
• Working knowledge of investigative or research capabilities, search engines, open source intelligence

Education, Certifications and/or Other Professional Credentials:

• Associates Degree in Criminal Justice or related field
• Certified Fraud Examiner certification preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday 8:30AM - 5:00PM

Pay Transparency

The salary range for this position is $70,000–$85,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit Citizens Benefits.

Required Skills

• Active Listening
• Analytical Reasoning
• Communicating Effectively
• Compliance Management
• Confidentiality
• Cybersecurity
• Diversity and Inclusion (D&I) Strategy and Policy
• Process-Oriented
• Researching
• Security Incident Handling & Response
• Situational Awareness
• Writing/Reporting

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 48494
• Job Category Risk & Oversight
• Posting Date 08/11/2026, 12:56 PM
• Apply Before 08/31/2026, 04:00 AM
• Degree Level Associate Degree
• Job Schedule Full time
• Job Shift 1st
• Locations One Citizens Bank Way, Johnston, RI, 02919, US 444 Liberty Ave, Pittsburgh, PA, 15222, US
• Working Hours 40
• Career Site Category Risk