Software Support Specialist

.Software Support Specialist page is loaded## Software Support Specialistlocations: Richardsontime type: Full timeposted on: Posted Todayjob requisition id: JR108919**Create the future of e-health together with us by becoming a Software Support Specialist**At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.**Your Contribution:*** Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.* Responds to all customer and leadership requests in a professional, courteous, and respectful manner.* Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.* Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.* Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.* Learns core task set for all features of assigned CGM software products and passes applicable exams.* Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.**Your Qualification:*** Must be available between the hours of 8AM – 8PM EST Monday through Friday.* Minimum of 1 year customer service experience.* Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.* Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.* Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.* Ability to independently perform research using resources such as the internet and procedure manuals.**What you can expect from us:*** **Compensation:** Position Hourly Range: $18-$20 per hour* **Purpose**: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.* **Equal Opportunity Employer:** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.* **Career Opportunities**: We are offering a variety of internal career opportunities and numerous long-term perspectives.* **Security**: We offer a secure workplace in a crisis-proof market.* **All-round benefits package**: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.* **Work environment**: Modern workplaces, flexible working hours, hybrid work options and much more.**We create the future of e-health.** Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference. #J-18808-Ljbffr CompuGroup Medical