Field Service Technician 1 Field Base/Kansas City, KS

Field Support Engineer – Kansas City, KS Field Support Engineer will provide in‑depth technical and customer support of BD Parata’s suite of pharmacy automation products. The role involves regional travel to support pharmacies in various environments. Key Responsibilities Deliver exceptional customer service and problem resolution at client sites, cultivating positive customer relations through professional handling of complaints and inquiries. Provide expert instruction to customers on BD Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, and respond to service requests within established SLA timeframes. Collaborate effectively with regional and national service team members to identify and resolve complex technical issues, occasionally assisting the Product Implementation Team with new automation installations. Document detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning, ensuring comprehensive record‑keeping and knowledge sharing across the organization. Demonstrate flexibility with periodic travel requirements outside the local region (including overnight stays), and availability for weekend, holiday, and occasional overtime coverage as needed to support customer needs. Minimum Requirements High School diploma 3‑5 years of experience in a field service role Preferred Requirements Proficient knowledge of multiple Microsoft Operating Systems (Windows 2000, XP, Windows 7, Windows 10, Windows 11) and Microsoft Office applications. Extensive knowledge of basic computer networking, including use of Windows tools to identify network/PC information, set up and configure routers and switches, and locate/edit configuration and XML files within file structures. Understanding of ghosting and re‑imaging processes to efficiently deploy, restore, and maintain computer systems across the organization. Strong mechanical aptitude with the ability to use standard hand tools for in‑depth disassembly and reassembly of complex subsystems, ensuring proper hardware maintenance and repair. Proficiency with digital multi‑meters and voltage/amperage testers to accurately diagnose and troubleshoot hardware‑related issues and electrical components. Work Environment and Physical Demands Work in both outside and inside pharmacy locations during service or maintenance, requiring adaptability to various workplace settings. Significant physical activity: long‑term standing, frequent walking, carrying/lifting/pushing/pulling up to 50 pounds frequently and up to 100 pounds occasionally, with the ability to stand for 10‑12 hour shifts on occasion. Extensive finger dexterity for picking, pinching, typing, and grasping, often with repetitive motion, as well as comprehensive physical abilities for seeing, smelling, hearing, talking, climbing, balancing, stooping, kneeling, twisting, crouching, crawling, reaching, grasping, sitting, standing, and walking. Maneuvering through pharmacy locations with awareness of common workplace hazards, demonstrating spatial awareness and safety consciousness in a retail pharmacy environment. Daily car travel averaging approximately four hours per day is required, with occasional shorter or longer drive times expected, and the possibility of occasional air travel, necessitating comfort with regular transportation demands. Equal Opportunity Employment Statement Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics. #J-18808-Ljbffr BD