Parts Specialist

Parts Specialist

The Parts Specialist processes external and internal customer orders in a professional, accurate and timely manner. Hourly wage range for this position: $24 - $34 per hour based on experience.

Essential Functions:

• Researches, reviews, and sources parts for both external and internal customers.
• Maintains extensive phone and email contact with vendors, customers, and technicians to ensure timely order fulfillment.
• Processes orders and allocates parts to technician work orders.
• Checks on back-ordered parts and communicates status accordingly to expedite orders.
• Performs related duties as assigned or as the situation dictates.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• High School Diploma/GED equivalent.
• Proven experience using computers, including Microsoft Office, and ERP systems.
• Demonstrated ability to build and maintain strong customer relationships, including phone-based communication.
• Strong written and verbal communication skills with internal and external stakeholders at all organizational levels.
• Hands-on experience operating various forklifts and completing Safety on the Move (SOTM) training.
• Experience conducting research and leveraging multiple sources to expedite orders and meet customer requirements.
• Demonstrated ability to manage multiple tasks, plan and prioritize work, and maintain high attention to detail.
• Proven sound judgment and decision-making skills applied in practical situations.
• Experience reading and interpreting technical manuals and breakdown diagrams.

Preferred Qualifications:

• Mechanical background
• High-volume call center experience