Sales Coordinator

Position Summary

The Sales Coordinator serves as a front-line ambassador for Riverside EpiCenter, managing inbound event inquiries, cultivating client relationships, preparing proposals and agreements, and guiding clients through the sales process from initial contact to event confirmation.

This position combines consultative selling, exceptional customer service, administrative precision, and operational coordination to create an outstanding client experience while contributing to Riverside EpiCenter's revenue growth.

The ideal candidate is organized, responsive, relationship-driven, technologically proficient, and motivated by achieving sales goals while delivering an EPIC customer experience.

Key Responsibilities

• Drive Sales & Business Development: Respond to inquiries, qualify prospects, conduct facility tours, prepare proposals, and consistently follow up to convert leads into confirmed bookings.
• Build Client Relationships: Serve as the primary point of contact throughout the sales process, provide a hospitality-first experience, and develop relationships that generate repeat business and referrals.
• Manage Sales Pipeline: Maintain an active prospect pipeline, document all sales activity in the CRM, and consistently move opportunities toward commitment and booking.
• Prepare Proposals & Contracts: Create accurate estimates, proposals, contracts, rental agreements, and supporting documentation while ensuring pricing, room selections, event details, and client requirements are complete and accurate.
• Manage Payments & Documentation: Coordinate deposits, payment schedules, contract execution, and organized electronic client files.
• Maximize Revenue Opportunities: Identify and recommend additional services, amenities, and event enhancements that support client needs and increase revenue.
• Collaborate Across Departments: Partner with Event Operations, Technical Services, Catering, Entertainment, Marketing, Accounting, EPIC Experience, and Facility Operations to ensure successful event execution and seamless client handoffs.
• Achieve Sales & Service Goals: Maintain rapid response times, accurate CRM and proposal documentation, consistent follow-up, strong proposal-to-booking conversion, high client satisfaction, and achievement of individual and departmental sales goals.

Qualifications Required

• Bachelor's degree preferred (or equivalent professional experience)
• 2–5 years of experience in:
• Event sales
• Hospitality
• Conference centers
• Hotels
• Corporate event planning
• Venue management
• Customer relationship management
• Excellent written and verbal communication
• Strong organizational skills
• Ability to manage multiple deadlines simultaneously
• Professional appearance and presentation
• High attention to detail
• Strong Microsoft Office proficiency
• Experience working within CRM and event management software

Preferred Experience

Experience selling or coordinating:

• Corporate meetings
• Conferences
• Weddings
• Social events
• Church events
• Government meetings
• Nonprofit events
• Productions
• Entertainment events
• Film or television productions