Implementation Specialist

Implementation Specialist I

This entry-level field implementation role focuses on building foundational technical skills, supporting on-site installations, and delivering customer training under guidance while progressing toward independent execution. Implementation Specialist I supports clients needs related to the implementation, installation, and training of PAR Excellence hardware and software systems while maintaining high standards of customer service, accuracy, and professionalism.

Duties and Responsibilities

• Install PAR Excellence hardware as well as software ensuring proper operation of technology solutions
• Provide technology implementation and support of customer accounts
• Provide product training for both hardware and software
• Work with Technical Support to assist with resolving issues while on-site
• Assist with system configuration data, including par levels and units of measure, to support accurate installation and system functionality
• Support and assist with training activities for new Implementation Specialists under the guidance of senior implementation staff

Required Knowledge, Skills and Abilities

• Progression toward successful completion of Tier 1 technical knowledge and skills
• Ability to work independently as well as in a team environment
• Self-motivated, detail-oriented and organized
• Excellent oral and written communication
• Outstanding customer service skills
• Extensive travel required (75%)

Required Education, Credentials and Experience

• Prior experience in healthcare supply chain, hospital operations, or healthcare equipment installation is preferred but not required.
• Ability to obtain and maintain security clearance with PAR clients, including government accounts

Physical Requirements:

Review each statement and check all that apply and state the percent of time required for each activity.

Activity - Description - % Of Time

Climbing - Ascending or descending stairs, ladders, ramps, etc., using feet and legs and/or hands and arms - 50%

Stooping - Bending body downward and forward by bending spine at the waist. - 75%

Kneeling - Bending legs at knees. - 75%

Reaching - Extending arms and hands in any direction. - 100%

Standing - Particularly for sustained periods of time. - 100%

Walking - Moving about on foot to accomplish tasks. - 100%

Pushing - Use of upper extremities to press against something with steady force in order to move something forward, downward or outward. 0 - 10 lbs 11 - 20 lbs 21 - 50 lbs 51 lbs or more - 25%

Pulling - Use of upper extremities to drag, haul or tug objects. - 25%

Lifting - Raising objects from a lower to a higher position, requiring the use of upper extremities, back muscles, and legs. 0 - 10 lbs 11 - 20 lbs 21 - 50 lbs 51 lbs or more - 50%

Carrying - Holding and moving/transporting an object about 0 - 10 lbs 11 - 20 lbs 21 - 50 lbs 51 lbs or more - 50%

Fine Motor - Picking, pinching, typing, primarily with fingers rather than the whole hand or arm as in handling. - 75%

Feeling - Perceiving attributes of object-shapes, size, temperature, texture-by touching with skin, particularly that of using fingertips. - 75%

Talking - Expressing or exchanging ideas by means of the spoken word. Must convey detailed or spoken instructions to others accurately, loudly or quickly. - 100%

Hearing - The process of perceiving the nature of sounds. Receives information through oral communication. - 100%

Seeing - The process of perceiving objects by use of the eyes-position, shape, color, depth perception, visual inspection. - 100%

For these skills, PAR Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.