Membership Director

Job Description This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Serves as a member of the Davis Family YMCA Leadership Team. Responsible for providing strategic leadership and daily management of the membership department, driving membership growth, retention, engagement, and community outreach. Leads the YMCA's efforts to attract new members, deepen relationships with existing members, expand partnerships with employers and community organizations, and create an exceptional member experience that transforms lives through friendship, achievement, and belonging. Help more families discover the YMCA! Qualifications Education Bachelor's degree in business management, hospitality, recreation, or a related discipline preferred. Experience Minimum of three (3) years of progressively responsible supervisory or leadership experience in the applicable field, nonprofit operations, recreation, education, hospitality, business, or a related industry. Demonstrated success leading teams, achieving organizational goals, managing projects, and developing employees. Experience supervising employees, managing department operations, budgets, financial performance, and achieving measurable organizational goals preferred. Knowledge, Skills & Abilities Lead and develop high‑performing teams through coaching, accountability, recognition, and professional development. Build positive relationships with members, participants, volunteers, staff, and community partners. Communicate effectively in written, verbal, and interpersonal settings. Understand departmental financial reports, budgets, performance metrics, and operational trends. Proficient in Microsoft Office, customer relationship management systems, department software, and emerging technologies, including Artificial Intelligence (AI), to improve communication, efficiency, and decision‑making. Relate effectively to individuals from diverse backgrounds and create an environment where everyone feels welcomed, respected, and valued. Demonstrated ability to organize multiple priorities, manage projects, and meet deadlines in a fast‑paced environment. Commitment to continuous professional development and active participation in YMCA leadership development opportunities. Analyze information, interpret data, prepare reports, and utilize financial and operational metrics to support sound decision‑making and continuous improvement. Employment Requirements Successfully complete all YMCA‑required background screenings and maintain eligibility for employment. Ability to work evenings, weekends, and special events as required. Essential Functions **Branch Leadership**—Serves on the Davis Family YMCA Leadership Team, attends meetings, membership focus groups, and planning sessions. Participates in planning and delivery of Association and/or Branch special events, acts as Director on Duty for building coverage on assigned nights and/or weekends. Maintains required leadership certifications and training. **Membership Growth, Sales & Community Engagement**—Leads the branch's membership growth strategy through lead generation, sales, retention, community outreach, relationship building, and strategic partnerships. **Member Service & Engagement**—Creates a culture of service, hospitality, and engagement; manages Listen360, responds to members’ concerns, and works with program directors to address them. **Member Management**—Oversees membership operations: accounts, program registration, renewals, financial assistance, specialty memberships, front desk procedures, member communications, data reporting, Nationwide Membership, Sexual Offender Registry screening, and coordination with the Business Office. **Talent Management**—Recruits, hires, trains, schedules, and develops staff and volunteers; manages payroll and performance evaluations; leads quarterly departmental in‑services and training. **Facility Management**—Coordinates use of facilities for program activities; ensures a safe, clean, and productive environment; reports maintenance or repairs. **Risk Management**—Adheres to all state, local, and YMCA health and safety regulations; completes Incident Reports. **Financial Management**—Develops and implements strategies to achieve membership, retention, revenue, and budget goals; monitors financial performance and prepares variance reports. **Mission Advancement**—Builds lasting relationships, strengthens the YMCA brand, engages volunteers and donors, and fosters collaborative partnerships. Cause‑Driven Leadership Competencies Advancing the Mission & Cause; Facilitating equitable change for the organization and community. Engaging Community; Building bridges in a welcoming environment. Philanthropy; Securing resources and support to advance the Y’s work. Volunteerism; Engaging volunteers and promoting social responsibility. Building Relationships; Collaboration and communication that inspire commitment. Belonging; Valuing diverse talents and perspectives. Leading Operations; Critical thinking, fiscal management, functional expertise, innovation, and program/project management. Developing & Inspiring People; Developing self and others, emotional maturity, and growth support. Required Certifications CPR/First Aid/Oxygen. Praesidium Child Abuse Prevention/Bloodborne Pathogens/Preventing Sexual Harassment. Cause Driven Tour Certification. Y Leader Certification. YMCA of Youngstown Leadership Program (first year). YMCA Team Leader certification preferred (required within two years). #J-18808-Ljbffr