Host and Hostess

Host/Hostess Job Description

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus. Availability must include nights and weekends.

Responsibilities:

Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

Use visual cues to seat Guests in either the bar or dining area depending on their preference

Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

Tend to special Guest needs and requests

Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Help dining room staff by setting and clearing tables

Contribute to team effort by accomplishing related results as needed

Requirements:

Must be able to read menus

Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance

Must be able to clearly communicate Guests' needs to Waiters, Bussers, Managers, etc.

Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

Must be able to walk and stand during entire shift

Must be able to reach, bend, stoop and wipe

Must be able to articulate clear greetings and farewells to Guests

Must be able to understand requests for assistance

Must be able to carry trays or supplies (10-30 lbs.)

A desire to help out where needed and work as part of a team

Passion for providing extraordinary service

The ability to thrive in a fast-paced environment

An appetite for learning (and great food)

Flexibility to work a variety of shifts

6 months experience in a full-service restaurant preferred

Must be upbeat, outgoing and positive

Must be able to assist Guests and possess great Guest relations skills

Ability to work positively in a fast-paced environment

Ability to stand/walk and stay focused and alert for extended periods of time

Ability to work effectively within a team