Service Advisor

Job Description

Job Description

Automotive Service Advisor

Suntrup Ford Kirkwood

Suntrup Ford Kirkwood is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department. This is an opportunity to work in a fast-paced, team-oriented environment with strong leadership, established processes, and long-term career growth.

As a Service Advisor, you will be the primary point of contact between our customers and service technicians. You will be responsible for delivering exceptional customer service, communicating repair recommendations clearly, and managing repair orders efficiently from write-up to delivery.

• Greet customers promptly and professionally

• Write accurate repair orders and clearly explain recommended services

• Communicate effectively with technicians regarding vehicle status and repairs

• Keep customers informed throughout the service process

• Ensure all work is completed correctly and on time

• Upsell maintenance and repair services based on manufacturer recommendations

• Maintain CSI and customer satisfaction standards

• Follow dealership processes and use service software accurately

• Previous automotive service advisor experience preferred (Ford experience a plus)

• Strong communication and customer service skills

• Ability to multitask in a fast-paced environment

• Basic automotive knowledge and willingness to learn

• Professional appearance and positive attitude

• Valid driver’s license

• Competitive pay plan with strong earning potential

• Union position with pension benefits

• Medical, dental, and vision insurance

• Paid time off

• Stable, family-owned dealership with long-term employees

• Growth opportunities within Suntrup Auto Group

• Supportive leadership and structured processes

We are a family-owned dealership with deep roots in the St. Louis community. We believe service is an art , and we invest in our people, our processes, and our culture to deliver an exceptional customer experience.