Service Advisor
Suntrup Ford (Kirkwood)
Job Description
Job Description
Automotive Service Advisor
Suntrup Ford Kirkwood
Suntrup Ford Kirkwood is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department. This is an opportunity to work in a fast-paced, team-oriented environment with strong leadership, established processes, and long-term career growth.
Position Overview
As a Service Advisor, you will be the primary point of contact between our customers and service technicians. You will be responsible for delivering exceptional customer service, communicating repair recommendations clearly, and managing repair orders efficiently from write-up to delivery.
Key Responsibilities
Greet customers promptly and professionally
Write accurate repair orders and clearly explain recommended services
Communicate effectively with technicians regarding vehicle status and repairs
Keep customers informed throughout the service process
Ensure all work is completed correctly and on time
Upsell maintenance and repair services based on manufacturer recommendations
Maintain CSI and customer satisfaction standards
Follow dealership processes and use service software accurately
Previous automotive service advisor experience preferred (Ford experience a plus)
Strong communication and customer service skills
Ability to multitask in a fast-paced environment
Basic automotive knowledge and willingness to learn
Professional appearance and positive attitude
Valid driver’s license
Competitive pay plan with strong earning potential
Union position with pension benefits
Medical, dental, and vision insurance
Paid time off
Stable, family-owned dealership with long-term employees
Growth opportunities within Suntrup Auto Group
Supportive leadership and structured processes
We are a family-owned dealership with deep roots in the St. Louis community. We believe service is an art , and we invest in our people, our processes, and our culture to deliver an exceptional customer experience.
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