HR Business Partner Associate - Field Workforce

About The Role IRON Service Global (ISG) is seeking an HR Business Partner Associate - Field Workforce to support our growing field workforce. This is a structured 12-month HR development role for a professional with 0–2 years of relevant experience. You will work closely with HR leadership and support employees across onboarding, employee relations, HR operations, reporting, engagement and offboarding. The role also includes hands-on work with ISG’s HR Knowledge Base and employee-facing AI tools, giving you exposure to both traditional HR and emerging HR technology. Key Responsibilities Serve as a first point of contact for routine employee questions related to payroll, timekeeping, benefits, leave and HR policies. Support employee-relations intake, documentation and escalation. Coordinate onboarding, employee changes, transfers and offboarding. Maintain accurate employee records and support HR compliance processes. Prepare and maintain reports on headcount, onboarding, turnover, training and other workforce metrics. Create employee FAQs, HR guidance and process documentation. Help maintain and improve the HR Knowledge Base. Test AI-generated HR responses for accuracy and identify when issues should be escalated to HR. Support HR improvement, workforce analytics and employee-experience initiatives. What You Bring Required Completed bachelor's or master's degree in Human Resources, Industrial/Organizational Psychology, Labor & Employment Relations, Organizational Leadership, Business Administration, or a related field. 0–2 years of relevant HR, recruiting, operations or employee-support experience, including internships or project experience. Strong written and verbal communication skills. Ability to handle confidential information with sound judgment. Working knowledge of Microsoft Excel, Word and PowerPoint. Ability to work onsite at the Pleasanton, CA office five days per week. AI & Digital Skills - Required Practical experience using generative AI tools such as ChatGPT, Microsoft Copilot, Gemini, Claude or similar tools for activities such as research, drafting, summarization, data analysis, process documentation or knowledge management. Candidates should also understand how to validate AI-generated information and protect confidential information when using AI tools. Preferred Exposure to HR operations, employee relations or workforce support. Experience with Excel reporting, Power BI, Tableau or similar tools. Experience creating FAQs, knowledge-base content or process documentation. Progress toward aPHR or SHRM-CP certification. Experience with AI-assisted workflows or chatbot testing. Development Program During The 12-month Program, You Will Build Experience Across HR operations and employee support Employee lifecycle processes HR business partnering Workforce analytics HR technology and AI enablement Continuous improvement projects Successful completion may lead to consideration for an HR Business Partner or other HR opportunity, based on performance and business needs. Compensation & Benefits $25 per hour , based on relevant skills, education and experience. Benefits Include Medical Dental Vision 401(k) Paid Time Off About ISG IRON Service Global (ISG) is a global professional IT services organization supporting enterprise and hyperscale customers through field-based technology and infrastructure services. This position is 100% onsite at ISG’s Pleasanton, California office and does not require travel. ISG is an Equal Opportunity Employer. Applicants must be legally authorized to work in the United States. ISG participates in E-Verify. #J-18808-Ljbffr Iron Systems, Inc