Group Rooms Coordinator

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About our property:

Deloitte University Hotel & Conference Center - Benchmark Hospitality

- High-end private hotel and conference center called Deloitte University. Closed to the public.

- 1,400 hotel rooms - all single occupancy, no suites.

- Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.

- 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.

- Fitness Center, jogging trails and sports fields (all available to our associates to use!)

- All professional clientele. No weddings, holiday parties, school groups, or other social-type events.

- Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

Benefits & Perks

- Awesome Employee Focused Culture with many Associate Events!

- Closed many weekends and most holidays - 10 days of holiday pay.

- Up to 14 Vacation & Sick days per year.

- Weekly pay!

- Leadership and Career development programs. Many opportunities to grow and transfer to new positions.

- Free Lunch in our newly remodeled Associate Cafeteria.

- Eligible for Medical Insurance and other awesome benefits within 30 days of employment.

- Employer matching 401k.

- Tuition Reimbursement.

- Free parking on-site.

- Free uniforms and we will clean them!

- Benchmark Hospitality hotel discounts.

What you will have an opportunity to do:

Basic Functions:

The Groups Rooms Coordinator is responsible for the building and management of groups and group attendees. Run and analyze reports, communicate with guests and ownership, perform gap analysis and mitigate risk of attendees having challenges.

• Status: Full Time
• Pay Rate: $19.40 per hour.
• Availability: 1st shift with occasional weekends
• Location: Benchmark Hospitality at Deloitte University Hotel & Training Center

Essential Functions:

• Set up and manage room blocks for all groups, inclusive of rates, alerts, and reporting as needed.
• Assist Front Desk Agents with any issues checking in guests or rooming requests.
• Oversee comparisons between Property Management System and Guest Registration System managing guest special requests and preferences.
• Manage the Transportation Dashboard, analyzing data, and communicating with guests missing registration and transportation information.
• Run various reports and produce routine critical analytics. Resolve reporting issues.
• Identify and manage unique stay patterns and guest needs.
• Support system testing, problem solving, and system innovation.
• Support Front Office such as front desk, comm center, bell stand and valet parking operation as needed.
• Location: Benchmark Hospitality at Deloitte University Hotel & Training Center

Qualifications:

• One year experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
• Strong computer skills required. Proficient in Microsoft Excel, Word, and Outlook.
• Knowledge with a Hotel Property Management System required. Infor experience desirable.
• Valid Texas Driver's License with good driving record preferred.

Compensation: $19.40

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.