Call Center Representative-Day Shift
Ladies & Gentlemen Hair Stylists
Job Title
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Reserve appointments for the guest at their preferred location
Call clients and customers to inform them about the company's new products & services
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information
Collaborate with other call center professionals to improve customer service
Marketing job duties as required
Requirements
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company's products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
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