Pharmacy Triage Associate
Thrifty White Pharmacy
Job Description
Job Description
Pharmacy Triage Technician
#762 Maple Grove, Minnesota (C) Thrifty White Pharmacy is seeking out full-time Pharmacy Customer Service Associate (s) in #762 Maple Grove, Minnesota (C) to assist the Pharmacy team in providing customer service via the telephone to our pharmacy partners. Schedules for this position could vary with the needs of the business and/or employee. Operating hours for this team are 7:30am-8pm. Candidates must have the availability to work one night a week until 8pm and one weekend per month (Sat & Sun). A few of the primary responsibilities include:- Answering incoming phone calls which would include helping with questions, taking refill requests, transferring calls to the appropriate person.
- Placing outbound calls to different pharmacy partners to follow up on pending items/questions.
- Indexing and identifying incoming faxes to help ensure timeliness for all pharmacy orders.
- Sending outbound faxes to different pharmacy partners for various reasons or requests.
- Assists customers with Medicare Part D questions.
- Able to learn and implement new and changing technologies on an ongoing basis.
- Able to maintain flexibility in new or changing work roles and the modification of job responsibilities as required.
- Good attendance and punctuality is required in order to fulfill the essential job functions
- be comfortable on phones majority of shift
- be comfortable with sitting for long periods of time
- be comfortable multitasking between various computer systems
- have previous customer service experience
- have experience with pharmacy and medication terminology
Pharmacy Innovator of the Year by Drug Store News
Vacancy posted 17 days ago
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