Service Dispatcher

Job Description

Job Description

VVD is looking to fill two dispatch positions to help our residential install and drop bury construction team. We are looking for candidates that have strong organizational skills, strong communication skills, has knowledge and experience on how to use Microsoft 365 software (Outlook, Excel, Word and PDF), is able to multi-task and switch between tasks throughout the day. As a dispatcher you will be the link between customers and our field technicians, providing routing and scheduling assistance along with quality assurance and customer service.

Job Title: Residential Telecommunications Service Dispatcher

Job Type: Full-time, non-exempt, in-person at our corporate office

Pay: Hourly, $20.00 - $23.00

Responsibilities:

• Scheduling & Routing
• Review daily assigned work orders
• Send notification of any callouts for the day
• Schedule/reschedule work orders as needed
• Maintain an updated routing tracker
• Real-time monitoring by tracking job progress
• Redirecting technicians and reassigning jobs when a delay occurs
• Resolve logistical issues between the customer and field technicians
• Assist with obtaining required COIs and other required documentation
• Assist manager with daily operational tasks
• Provide administrative and logistical support for field operations
• Data Entry
• Quality Assurance
• Perform other duties as assigned by management

Requirements:

• Authorized to work in the United States
• Have a valid driver's license
• Pass a criminal background screening
• Pass a five-panel drug screening that includes THC, PCP, cocaine, opioids, and amphetamines
• Strong multi-tasking and time-management skills to handle fast-paced environments
• Strong organizational skills and attention to detail
• Proficient in using computer software like Microsoft 365, Outlook, Excel, Word, and PDF (email and excel spreadsheet is used daily)
• Strong verbal and written communication skills; being comfortable communicating over the phone with technicians and customers
• Customer service skills
• Ability to prioritize multiple tasks and efficiently switch between responsibilities

Location and Working Conditions:

• On-site at our corporate office in Garden Grove, CA
• Five days a week, 8-hour shifts, OT when needed
• Schedule includes working weekends as the company is open seven days a week
• Sitting, reading, typing, using a computer, speaking on the phone, texting when needed

Benefits:

• Medical - Eligible after 60 days of employment
• Vision - Eligible after 60 days of employment
• Dental - Eligible after 60 days of employment
• Life and Accident Insurance - Eligible after 60 days of employment
• 401(K) Traditional - Eligible after 30 days of employment
• 401(K) Roth – Eligible after 30 days of employment

Video Voice Data Communication is an Equal Opportunity Employer. It is the policy of the VVDC to consider all Job Applications on the basis of merit without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, gender identity, gender expression, genetic information or other characteristics protected by law.

\nCompany Description

California based telecommunications/engineering/construction company servicing the following metropolitan areas:
Garden Grove (Orange) CA
Los Angeles (LA County), CA
Ontario (Inland Empire), CA
Indio (Desert Cities), CA
San Marcos, CA

Company Description

California based telecommunications/engineering/construction company servicing the following metropolitan areas: \r\nGarden Grove (Orange) CA \r\nLos Angeles (LA County), CA\r\nOntario (Inland Empire), CA \r\nIndio (Desert Cities), CA \r\nSan Marcos, CA