Customer Service Representative/Data Entry Clerk.

Customer Service Representative/Data Entry Clerk

About the job

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Scanning through information to identify pertinent information.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Entering and updating information into relevant databases.