Asst Performance Manager

What You’ll Do Leads all renewal program responsibilities including writing and delivering renewal letters 45-60 days prior to the lease expirations based on rates approved by the Property Manager and following up to ensure that renewal leases are completed 30 days prior to lease expiration. Maintains current and complete property management software information; inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, cancellations, etc. Assists the Property Manager in the eviction process and follows state eviction laws. Manages the application and screening process with prospective residents. Maintains controls over Accounts Receivables in accordance with LINK guidelines and procedures. Maintains the property’s targeted delinquency goal of less than 1.0% of Gross Potential Income. Applies payments to resident ledgers; makes daily bank deposits; follows up with telephone calls and/or the collection or demand notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes, etc. Generates and delivers general correspondence to residents, vendors, and prospective residents. Inspects condition of move-outs in a timely manner to document charges prior to reconciling security deposits; responsible for generating security deposit refunds or reimbursements. Maintains a collection policy for residents who moved out with a balance on their accounts. Submits a monthly report to the property manager with the status of collection accounts. Turns files over to a third-party collection agency on a monthly basis. Performs leasing activities in the absence or unavailability of the Leasing Consultant including ensuring apartment models and target apartments are ready for daily tours, and being prepared to speak to square footage and pricing for each unit type and all amenities the community offers. Assists Property Manager in development of monthly marketing plan, and leasing team with collecting data and generating reports on traffic, new leases, and renewals. Manages incoming resident requests and complaints and ensures appropriate response and timely follow-up. Collaborates with the Property Manager to manage daily operations of the community and ensures that grounds, maintenance, and property are in superior condition. Assists with staff management in addition to, or in the absence, of the property manager. Plans, organizes, promotes, and implements resident functions in conjunction with the management staff. Performs other related duties as required and assigned. About You At least two (2) years of residential property management, hospitality, and/or community management experience is required. Strong knowledge of fair housing laws and guidelines. Maintains confidentiality in all aspects of the job. Openness and willingness to learn property management and customer relationship management software program(s); knowledge of and experience working with Entrata, Knock, or Onsite is a plus. Flexibility and ability to work in a fast-paced, dynamic environment with changing priorities. A strong sense of urgency and the ability to work well under pressure, emergencies, and time-sensitive situations. #J-18808-Ljbffr