Technical Product Support Specialist

Job Description

Toonimo is a leading Digital Adoption Platform for enterprises that revolutionizes internal employee training and customer onboarding initiatives. Our powerful tools enable organizations to enhance user adoption of new or existing software solutions, eliminating the need for time-consuming eLearning modules or user manuals. By seamlessly integrating learning into the software itself, users can acquire knowledge through hands-on experience and accomplish tasks on the go. With engaging text bubbles, effects, and audio, Toonimo provides a dynamic self-serve environment that significantly boosts user adoption, reduces training costs, improves employee morale, and enhances overall operational efficiency.

Your Role on Our Team:

As a valued member of our Technical Support team, you will play a pivotal role in delivering exceptional customer support and promoting product knowledge for our diverse portfolio of clients. Your focus will be on empowering customers with self-sufficiency during real-time support interactions, ensuring their success with the Toonimo platform. By understanding their goals and objectives, you will guide them in utilizing the product effectively and efficiently. Your dedication to learning and applying Toonimo's best practices will be essential in driving customer satisfaction and optimizing their experience. Moreover, you will have the opportunity to contribute innovative ideas for continuous improvement, collaborating closely with our management team.

Your Profile:

We are seeking a candidate who possesses the following qualifications and skills:

• A minimum of 2 years of experience in software support or customer service roles.
• Beginner to intermediate knowledge of HTML, CSS, and JavaScript.
• A problem-solving mentality with a strong focus on providing exceptional customer service.
• Proficiency in communication across various formats, including written correspondence, live chat, conference calls, and in-person interactions.
• Comfortable using application logs, browser development tools, and other investigative resources to identify and address issues.
• A quick learner with the ability to understand and effectively communicate about new technologies.
• Capable of working independently with minimal supervision as well as collaboratively within a team.
• Excellent analytical and organizational skills to manage complex tasks and prioritize effectively.
• Demonstrated composure and professionalism when handling challenging customer situations.

Compensation:

*Hourly paid job * $18-$20 an hour *

Your Benefits:

We offer a comprehensive benefits package that includes:

• Comprehensive healthcare coverage for medical, dental, and vision, extending to employees and their families.
• A vacation policy designed to encourage a healthy work-life balance.
• The opportunity to work with renowned global enterprises in finance, telecom, government, and more.

At Toonimo, we are committed to fostering a workplace that values diversity, equity, and inclusion (DEI). We approach DEI with the same level of collaboration and innovation that drives our business success. We believe in the power of diversity and are dedicated to creating an equitable and inclusive environment where every employee has equal opportunities for growth and success.

• Join our team at Toonimo and be part of the future of digital adoption in enterprise environments. Apply now to embark on an exciting journey of innovation and impact.