Guest Service Advocate

Job Description

Job Description

Do you LOVE ice cream, animals, AND nature?? Do you have a passion for HELPING others and working while having fun??

We are seeking highly enthusiastic and reliable individuals to join our Ben & Jerry's team ( located at Smithsonian's National Zoological Park ). The National Zoo is a high volume, fast paced environment serving family groups, school field trips, summer camps, and tourists to the Washington, DC area. This is a Seasonal position working outdoors with operational dates from March through November. To be successful in this role, previous customer service experience is preferred; ensuring all transactions are run smoothly to help maximize customer satisfaction and retention. We strongly encourage individuals with open availability on holidays and weekends to apply! This position requires a successful federal background check.

Responsibilities:

• Greeting and welcoming guests.

• Scooping accurate ice cream portions; and preparing frozen drinks quickly and efficiently.

• Proper knowledge of ALL menu items/recipes and ingredients.

• Proper knowledge and adherence of Ben & Jerry's Mission Statement, Smithsonian's safety and operating standards, and safe food handling techniques.

• Proper knowledge and completion of Allergens testing.

• Accurate cash handling- collecting payments, issue correct change/receipts, while operating a Square POS system.

• Upselling products and introducing new items.

• Resolving customer complaints and providing relevant information.

• Maintaining clean and tidy work areas- restocking and cleaning throughout shift and closing. Provide Housekeeping tracking sheets daily.

• Walking (uphill) and standing/bending during scheduled shifts.

• Track goals on balance/tracker sheets and report any discrepancies.

• Outstanding customer service approach.

Requirements:

• Morning/daytime/weekend/holiday shifts required.

• Must pass a federal background.

• Outdoor work conditions and environment.

• Work permit required if under 17 years of age.

• Work experience as a cashier/scooper or in a similar role (preferred)

• Basic PC knowledge.

• Housekeeping knowledge and techniques.

• Team oriented.

• Customer satisfaction-oriented.

**We are also looking for Shift Leaders to oversee scoop shop operations, including welcoming and serving guests. Some Shift Manager responsibilities include excellent brand/product knowledge, delegating tasks to scoop shop staff, addressing customer queries and ensuring compliance with company standards and safety regulations. If you have excellent organizational and team leadership skills, we'd like to hear from you too!**