Contact Center Support Specialist - Rebates
Full-time
ABB Inc
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:
Disputes Team Lead __ The Special Pricing Agreement "SPA" Analyst will develop, maintain, control, audit and analyze the SPA rebates. Work with the business to resolve complex problems involving daily submissions of rebate claims. Devise and implement measures to improve existing processes and increase customer satisfaction. The work model for the role is : #LI-Hybrid in Memphis, TN (3 Days in Office / 2 Remote) Your Role and Responsibilities:
Disputes Team Lead __ The Special Pricing Agreement "SPA" Analyst will develop, maintain, control, audit and analyze the SPA rebates. Work with the business to resolve complex problems involving daily submissions of rebate claims. Devise and implement measures to improve existing processes and increase customer satisfaction. The work model for the role is : #LI-Hybrid in Memphis, TN (3 Days in Office / 2 Remote) Your Role and Responsibilities:
- Identify opportunities to improve processes that will minimize deductions, clear deductions in a timelier manner and provide more extensive or reliable information to prevent deductions from being taken on front-end.
- Analyze and accurately code all customer deductions within 7-day time frame.
- Properly submit offsets to clear open credits to open customer deductions via FEITH system.
- Communicate daily via phone and email with customers, sales and other employees to research and resolve customer deductions.
- Work closely with the business to provide solutions for their needs
- Re-bill any invalid and aged deductions in a timely manner. Provide completed backup documentation to aid in the collection of the re-bill; pursue and monitor collections of re-bills.
- Identify and drive process improvement for reducing disallowed/invalid claims, streamlining processes, and reducing deduction volume.
- Reporting monthly SPA analysis
- Other duties as assigned
- High School graduate/GED or higher-level degree; Associate's or Bachelor's preferred
- 1+ years of experience required (A/R , posting and collecting accounts receivable experience preferred)
- Strong Investigative skills/ Research; can track prior payments and deductions in a receivable system.
- Solid understanding of debits and credits, and reconciliation procedures.
- Strong written and verbal communication skills; most communication with customers and business partners via phone or e-mail.
- Advanced in Microsoft Excel, Word and Outlook; SAP knowledge preferred
- Intuitive in understanding various web-based applications; able to use the customers web-based solutions for researching /resolving.
- Exhibit high attention to detail and sense of urgency.
- Applicants must have work authorization to work permanently in the US without sponsorship
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Vacancy posted 5 days ago
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