Patient Care Coordinator

Wave Plastic Surgery & Aesthetic Laser Center

Wave Plastic Surgery & Aesthetic Laser Center provides a luxurious environment for patients desiring outstanding outpatient surgery services in the Los Angeles area. We strive to provide cutting-edge and state-of-the-art technology and services for our patients in the field of aesthetic and anti-aging plastic surgery.

The primary responsibilities of this role include scheduling client appointments, warmly greeting clients upon arrival, and maintaining a thorough knowledge of the services offered.

The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, and be well-spoken and articulate. They should be flexible with scheduling, have strong analytical and decision-making abilities, and exude a friendly, outgoing demeanor. Additionally, they must be able to multitask effectively, work well in a team, and be comfortable with basic computer and software applications.

Work Schedule:

This is a part-time position. The role is three days per week, on-site with standard working hours of Tuesday-Saturday 9AM-6PM PST. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Salary Expectations: $17-$21/hr

Requirements:

Serve as the primary point of contact for patients, providing courteous, timely, and professional communication from initial inquiry through post-treatment follow-up;

Coordinate patient scheduling, consultations, and appointments in collaboration with medical providers to ensure efficient clinical operations;

Collect and verify patient demographic, medical history, and consent information in compliance with HIPAA and other applicable privacy laws;

Prepare and organize patient charts and records in the electronic medical record (EMR) system prior to clinical encounters.

Provide patients with information regarding available aesthetic services, procedures, pre- and post-treatment care instructions, and expected outcomes, as directed by licensed providers;

Support patients in understanding treatment plans and assist in addressing non-clinical questions or concerns;

Ensure patients are informed of fees, payment options, and applicable policies in a clear and professional manner.

Coordinate communication between patients, clinical staff, and management to support seamless care delivery;

Maintain and update patient records accurately and confidentially in accordance with clinic policies and regulatory requirements;

Assist in managing provider schedules, treatment room readiness, and inventory of supplies to support operational efficiency;

Process patient payments, invoices, and financial transactions in accordance with practice policy and applicable law.

Adhere to all practice policies, procedures, and professional standards, including infection control, patient confidentiality, and workplace safety protocols;

Assist with maintaining compliance documentation and audit readiness, including patient consent forms and recordkeeping;

Promptly report any adverse events, patient complaints, or operational concerns to the appropriate supervisor or compliance officer.

Maintain a professional appearance and demeanor consistent with the image and standards of the practice;

Participate in staff meetings, training sessions, and continuing education opportunities as required;

Represent the practice with integrity and discretion in all patient and community interactions.

Assist other providers with their patients and the practice's needs as directed;

Assist and support CPP's and the practice's support team as directed; and

Demonstrate brand loyalty and promotion of the business as an individual and as a team member.

Qualifications:

Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.

Experience in a medical office or medical spa setting is an asset but not required.

Experience managing phone systems and scheduling in a medical office environment.

Excellent communication, organizational, and multitasking abilities.

Proficiency in computer systems and typing skills.

Mandarin is an asset but not a requirement.

Benefits:

Competitive Compensation Package Offering a salary that recognizes your skills and experience.

Health & Dental Benefits Comprehensive coverage to prioritize your well-being.

401(k) Matching Plan for the future with our generous 401(k) matching program.

Aesthetic Industry Perks Enjoy free and discounted services and products.

Great Culture & People-First Organization Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.

Consolidated Precision Products