Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a busy utilities and infrastructure team in Summerville, South Carolina. This contract-to-permanent opportunity is well suited for someone who enjoys helping customers, managing several priorities at once, and keeping front-office operations running smoothly. In this role, you will support walk-in visitors and phone inquiries while building the knowledge needed to work independently after a structured training period.

Responsibilities:
• Welcome customers at the front counter and provide attentive support for service-related questions and requests.
• Handle incoming calls and respond to outbound follow-ups to resolve issues, share updates, and coordinate next steps.
• Enter customer information, service details, and transaction records accurately into internal systems.
• Manage email communication in a clear and timely manner, ensuring customer concerns are addressed appropriately.
• Schedule appointments and coordinate service-related activities based on customer needs and team availability.
• Prioritize multiple tasks throughout the day while maintaining accuracy and a positive customer experience.
• Work closely with other front-desk team members to keep daily operations organized and responsive.
• Learn department procedures and service processes during training to become fully self-sufficient in the role.• Previous experience in customer service, call center support, or a front-desk environment.
• Strong ability to multitask, stay organized, and adjust priorities in a fast-paced setting.
• Comfortable handling inbound calls, customer inquiries, and in-person interactions professionally.
• Accurate data entry skills with attention to detail in records and order-related information.
• Proficiency with Microsoft Word, Microsoft Excel, and standard office computer applications.
• Clear written and verbal communication skills for phone and email correspondence.
• Ability to learn new systems and processes within a structured training period.