Senior Cloud Support Engineer

We are hiring for a Senior Cloud Support Engineer . The role focuses on L2/L3 production support for enterprise cloud platforms and business-critical applications across Azure, AWS, and Google Cloud environments.
A strong fit will have 5+ years of cloud or production support experience, multi-cloud expertise, monitoring and observability skills, and strong incident management capabilities.

What you bring

• Strong cloud certifications such as Microsoft Azure, AWS, and/or Google Cloud.

• 5+ years of experience in Cloud Support, Production Support, or Site Reliability Operations.

• Hands-on experience with Dynatrace, Zabbix, Azure Monitor, Log Analytics, and enterprise monitoring tools.

• Experience supporting cloud-hosted applications and infrastructure across Azure, AWS, and Google Cloud.

• Strong incident management, major incident response, problem management, and root cause analysis skills.

• Experience supporting Kubernetes-based applications and containerized workloads.

• Ability to analyze application logs, metrics, alerts, dashboards, and system health indicators.

• Experience working in 24x7 production environments with SLA-driven support models.

• Strong troubleshooting skills for APIs, distributed systems, and enterprise SaaS platforms.

• Experience with ServiceNow, Jira, Confluence, runbooks, and operational documentation.

What you'll do

• Monitor cloud infrastructure, applications, and services using enterprise observability platforms.

• Provide L2/L3 support and resolve complex production incidents.

• Perform root cause analysis and coordinate corrective actions with engineering teams.

• Support Kubernetes environments, application deployments, and service availability activities.

• Analyze application, infrastructure, and database performance issues.

• Manage incident communications and ensure timely service restoration.

• Develop and maintain operational runbooks, SOPs, and knowledge articles.

• Collaborate with cloud, infrastructure, development, and product teams to improve operational excellence.

Nice to have

• Strong SQL skills including data analysis, database troubleshooting, and production data fixes.

• Linux administration and troubleshooting experience.

• Experience with MySQL and PostgreSQL.

• Experience with LDAP, access management, and infrastructure provisioning.

• Exposure to Splunk and other observability platforms.

• Cloud marketplace, SaaS commerce, or enterprise application support experience.

• Release validation, change management, and deployment support experience.