Retail Manager

Retail Manager

The Retail Manager is responsible for overseeing the daily operations of the store, ensuring an exceptional customer experience, driving sales performance, managing store associates, and maintaining operational excellence. This role leads and develops a high-performing team while ensuring compliance with company policies, procedures, and safety standards.

Store Operations

• Oversee all daily store operations to ensure efficient and profitable performance.
• Maintain proper merchandising, product availability, pricing accuracy, and visual presentation standards.
• Ensure compliance with company policies, procedures, safety regulations, and loss prevention practices.
• Monitor inventory levels and coordinate stock replenishment activities.
• Manage cash handling, deposits, and financial reporting.

Sales & Customer Experience

• Drive store sales and profitability by achieving established sales targets and key performance indicators (KPIs).
• Create a customer-focused environment that delivers exceptional service.
• Address customer concerns and resolve escalated issues promptly and professionally.
• Analyze sales reports and develop action plans to improve store performance.

Leadership & Team Management

• Recruit, hire, onboard, train, and develop store associates.
• Schedule staff to meet operational needs while managing labor costs effectively.
• Provide coaching, performance feedback, and ongoing development opportunities.
• Conduct performance evaluations and address employee relations issues as needed.
• Foster a positive, inclusive, and accountable work environment.

Financial Management

• Monitor store expenses and labor budgets.
• Review operational and financial reports to identify trends and opportunities.
• Implement strategies to maximize revenue and control costs.

Compliance & Safety

• Ensure adherence to all company policies, employment laws, and workplace safety standards.
• Maintain a safe, clean, and organized store environment.
• Support loss prevention efforts and investigate operational discrepancies.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 3+ years of retail management or supervisory experience.
• Demonstrated ability to lead, coach, and motivate teams.
• Strong customer service and conflict-resolution skills.
• Experience managing sales goals, budgets, and operational metrics.
• Proficiency with point-of-sale (POS) systems and Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications

• Multi-department or high-volume retail experience.
• Experience with inventory management and workforce scheduling systems.
• Proven track record of achieving sales and profitability goals.

Physical Requirements

• Ability to stand, walk, and move throughout the store for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to bend, reach, push, and pull merchandise as needed.