Service & Billing Administrator

Service and Billing AdministratorExpress Employment Professionals is looking for a Service & Billing Administrator for a local copier repair company.Key Responsibilities:Service billingEnsure all periodic cycle billing is invoiced on time via mail or email and released from billing queue dailyUse auto generated meters or contact client for meter provisionDistribute statements to all clients with open balances more than 30 daysProcess client credit memos when requestedManage all open accountsPerform collection calls when warrantedPlace clients on credit/service hold if open balances exceed 60 daysPrepare A/R aging report and discuss with management weeklyProcess daily receipts (checks and credit card payments) and apply to open accounts.Communicate with clients when needed if discrepancies ariseInvoice all chargeable (CH-1) service invoices and IT callsPrint and/or email all invoicesContract managementSet up new service contracts in e-automate (EA) within 3 business days of delivery for all assigned transactionsEnd contracts for removed machines within 3 business days of equipment removalCreate and maintain customer files with complete deal packsSet up all maintenance agreements with built in escalators at inceptionSet up all maintenance contracts with the ability to add additional equipment and allow for proration when/if neededService dispatchShare service call entry dutiesPerform service call technician assignmentClose and bill completed callsPurchasingAssist with parts and supply ordering when neededEnter received items into E/A when neededGeneral dutiesAct as backup on incoming callsEnter supply orders into E/A