Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) supports the Sales Team and customers by providing timely and accurate product and service information. This role plays a vital part in managing customer accounts, resolving issues, and ensuring positive customer experience through effective communication, organization, and problem-solving skills.

Responsibilities Include:

• Serve customers and sales staff by providing product/service information and resolving issues
• Maintain and update customer accounts accurately
• Resolve customer concerns by clarifying the issue, identifying solutions, and communicating resolutions clearly
• Build strong working relationships with assigned customers and internal reps
• Maintain a clean and organized workspace
• Provide flexible support to other departments as needed
• Communicate with professionalism, maintaining a positive and friendly attitude
• Maintain confidentiality of company and customer proprietary information
• Other duties as assigned

The Ideal Candidate Will Have:

• Minimum of 2 years of customer service experience, preferably in distribution or manufacturing
• High School Diploma or GED
• Strong written and verbal communication skills
• Professional phone etiquette and active listening abilities
• Experience in conflict resolution and order tracking/follow-up
• Proficiency with Microsoft Office programs
• Familiarity with order entry systems and documentation practices
• Strong organizational skills and the ability to work independently

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady:

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distributiondelivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.