Onsite Service Engineer (San Carlos, CA)

Onsite Service Engineer

Hamilton Company is seeking an Onsite Service Engineer to support, repair, and maintain robotic instrumentation at a dedicated customer location in San Carlos, CA. This role is embedded at a single customer site and requires a consistent daily onsite presence. The ideal candidate will deliver high-quality technical support through instrument installation, maintenance, and troubleshooting while building strong working relationships with customer stakeholders.

Key Responsibilities:

• Perform new equipment installations and system qualifications at the customer site.
• Conduct routine preventative maintenance to ensure optimal instrument performance and uptime.
• Troubleshoot, diagnose, and repair Hamilton robotic systems and associated components.
• Identify, document, and communicate equipment issues; perform root cause analysis and implement corrective actions.
• Serve as the primary onsite technical resource, providing timely support and clear communication to the customer.
• Maintain accurate service records, reports, and documentation.
• Collaborate with internal teams (technical support, applications, and engineering) to resolve complex issues.
• Adhere to all site-specific safety, compliance, and operational protocols.
• Maintain a consistent daily onsite presence at the San Carlos, CA customer location.

Qualifications:

• A high desire for quality.
• Demonstrated experience working in the field as well as corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
• Ability to learn new robotic operating systems.

Education/Experience:

• A Bachelor's degree in a related discipline from a regionally accredited, not-for-profit university.
• Demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Experience in automation or similar field is required.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.

The base salary range for this position is $85,000 to $110,000 per annum. The final salary offer will be determined based on a variety of factors, including the candidate's relevant experience, specialized skills, professional qualifications, and internal equity.

EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.