Plano Executive Support Team Lead

Overview This role serves as the onsite Executive Support Lead based in Plano, acting as both the face of IT for the Plano HQ location and the voice of the customer within IT. It requires a strong blend of technical and business expertise, along with an executive-level customer service skill set. The individual must be able to effectively balance business requirements with IT standards while acting with urgency to support C-suite executives. Success in this role depends on the ability to navigate PepsiCo’s business and technology processes efficiently and effectively. Responsibilities Primary support responsibilities for the top 15 PepsiCo Plano Based leaders and their executive administrators. Primary responsibilities for all IT related projects where executive support is needed. Primary responsibilities for support of large executive meetings. Ensure proactive IT assistance for the c suite executives within PepsiCo. Execute testing and implementation of all new technology utilized by Executives and theirAdmins Serve as customer advocate and engage other IT teams managingand/or escalating issues through resolution. Establish trust with customer base and maintain confidentiality. Executive Support technician responsible for ensuring pretesting and meeting support of all web conferencing software used by Executives. Guide users through IT processes, applications, and end-usertools. 15% travel for meeting services support offsite supporting executive user base and meeting services with IT support. Compensation and Benefits The expected compensation range for this position is between $93,500 - $156,450. Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. Qualifications Minimum 7+ years IT support experience at a company of similarsize and complexity as PepsiCo. Minimum 3+ years supporting C Suite executives. Mandatory Technical Skills Highly proficient with complete Microsoft tools suite. Deep knowledge of configuring and supporting iOS mobile devices. Strong IT troubleshooting skills and advanced understanding of laptop/desktop hardware support. Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting. College Degree or Technical certifications preferred. Mandatory Non-Technical Skills Highly motivated individual who is organizationally savvy and possesses a strong executive presence. Ability to coordinate and direct activities across multiple teams. Strong team/project management abilities. A strong leader with experience bringing others along. Provide leadership presence among all levels within theorganization. Excellent communication both written and verbal including technicalwriting experience. Ability to work well in a fast-paced environment, effectively multitask,and make quick & confident decisions. Be empowered to make quick decisions. Effectively work directly with all levels of associates handling all ITOperational requirements. Must be Org Savvy and possess executive presence. Be empowered to make quick and confident decisions. Lead and influence both business and IT teams with no reportinglines. Employment Equal Opportunity and Legal Information Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / AgeIf you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy . Please view our Pay Transparency Statement . #J-18808-Ljbffr