HR Employee Relations Specialist

**The position will support our 2 Waltonwood Senior Living communities and will be based in Charlotte, NC.

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The HR Employee Relations Specialist serves as a consultant to management and staff on human resources-related issues with a focus in employee relations and training. The position acts in the best interests of our organization by aligning service delivery with strategic goals, associate needs and HR best practices. Responsibilities include coaching, counseling, support of new hire orientation, systems training, facilitation of technical training, leadership development, and familiarity with our online learning management system. This position reports to the Human Resource Manager, Employee Relations and Training and is a member of the HR team in our main office. Individuals in this role must rely on sound problem-solving skills, resourcefulness and good judgment. They focus on delivering exceptional customer service to our most important asset -our associates. The Business Partner thrives on providing hands-on strategic coaching and training to staff and get a sense of satisfaction out of each day bringing new and exciting challenges.

Main Job Tasks and Responsibilities:

• Develops and maintains productive and collaborative relationships with managers and associates in order to facilitate effective service to Singh associates. Manages and resolves complex employee relations issues. Partner with leadership to ensure thorough and objective investigations when the need arises.
• Provides day-to-day performance management guidance to managers on proper coaching and progressive counseling process. This includes; drafting documentation, assuring consistency, recommending appropriate course of action, and modeling proper techniques.
• Identifies training needs for the organization as a whole as well as individual leadership coaching needs. Develops content and facilitates targeted training.
• Develops education and training policies and procedures for the company through collaboration with interdisciplinary functional areas throughout the organization.
• Assist with the annual performance appraisal process and respond to questions regarding both crafting constructive feedback in the review as well as the technical component in our Learning Management System (LMS).
• Works with communities on effective and comprehensive onboarding and help develop community specific strategies for assimilating new hires into our organization.
• Administer associate recognition programs.
• Conducts exit interviews as needed and identify turnover trends. Participates in developing strategies for improvements based on feedback from communities.
• Assists managers with understanding and applying company policies.
• Become knowledgeable in other areas of HR to respond to basic associate questions related to leave administration, benefits, talent acquisition, workers compensation.
• Other duties and projects and duties as assigned
• Research educational needs and develop training plans for all levels of the organization to include hourly staff, managers, resident care staff, and senior leadership

Job Requirements:

• Ability to rely on critical thinking skills and sound judgment with a high degree of creativity.
• Excellent attention to detail and organizational skills.
• Good understanding of employment practices and laws (FMLA, FLSA, etc..).
• Ability to handle sensitive and confidential situations and information with discretion and professionalism.
• Demonstrate excellent interpersonal skills to effectively communicate, empathize and reason with people in situations that are often sensitive and stressful.
• Team player with an ability to successfully partner with various HR team members on projects.
• Ability to multitask and meet deadlines in a fast-paced environment
• Bachelor's degree required. Bachelor's in Business, Human Resources, Education or like degree program preferred.
• Minimum of 2 years of general human resources experience, preferably in a healthcare, senior living, retail, or multi-unit environment.
• High level of comfort speaking and conducting training to large audiences.
• Familiar with a variety of adult educational concepts, practices and procedures.
• History and proven track record of experience in employee relations.
• Strong knowledge of Microsoft Office, as well as LMS, applicant tracking and HRIS programs
• PHR or SHRM-CP preferred. xhyhwjd
• Ability to travel to sites in the suburban Detroit area, and sporadic overnight travel out of state.